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Homecare Service User Experience Survey 2025

St Patrick’s Mental Health Services aims to provide the highest quality of mental healthcare; to promote mental health; and to advocate for the rights of those who experience mental health difficulties.

The purpose of this survey is to help us to understand your experience of our Homecare service. The responses to this survey will be reviewed and used to help us to improve the services we offer and develop the services we offer.

We would be grateful if you could take a couple of minutes to complete this survey.
The survey does not identify you, and all information provided will be treated as confidential.


1.About you

What is your gender?

I identify as:
2.Your age range (years):
3.Where do you live?
4.Which of the following best describes your most recent Homecare admission?
5.To help us meet the different needs of our service users, it is important we learn about your access or disability needs.

Do you have any access or disability needs? This may include sensory needs.
6.While you were on Homecare, did you have any difficulties:
7.Are there ways we can meet your access or disability needs better in the future?
8.Accessing Homecare

How did your Homecare team mainly contact you?
9.Which of the following devices did you use to access Homecare appointments and/or activities? Please select as many as applicable.
10.If you needed technical support to access Homecare appointments and/or activities, did you contact the Service User IT Support (SUITS) service?
11.If you did contact the SUITS service, on a scale of 1 to 10, how would you rate the technical support they provided where 1 is poor and 10 is excellent
1 = Poor
2
3
4
5 = Good
6
7
8
9
10 = Excellent
12.Beginning Homecare

Thinking about what it was like when you began Homecare treatment, tell us how much you agree or disagree with these statements.
Strongly agree
Agree
Neither agree or disagree
Disagree
Strongly disagree
a) The information I was given about Homecare before starting was helpful.
b) How to access care and treatment while on Homecare was clearly explained to me.
c) A member of staff explained the activities available to me, and how to access them.
d) I found Homecare services easy to access.
13.Your experience of staff

Tell us about your experience of how the hospital staff looked after you while receiving care and treatment on Homecare.
Poor
Good 
Excellent 
Not applicable
a) Nursing staff
b) Consultant psychiatrist
c) Registrar
d) Key worker
e) Psychologist
f) Occupational therapist
g) Social worker
h) Pharmacist
i) Healthcare assistants
k) Other (eg. Counsellor, Therapist etc.)
14.Compassion and empathy

How much do you agree or disagree with each of the following statements?
Strongly agree
Agree
Neither agree or disagree
Disagree
Strongly disagree
SPMHS staff were compassionate. I felt they cared and understood me.
SPMHS staff were empathetic. I felt they understood my experiences and emotions.
15.Overall, can you tell us about your experience of the following while you were receiving Homecare?
Strongly agree
Agree
Neither agree or disagree
Disagree
Strongly disagree
a) I had access to my prescription and medication.
b) I received regular calls from my consultant.
c) I received regular calls from nursing staff.
d) I received regular calls from my key worker.
e) I felt any issues I had were understood by my team.
f) I felt any issues I had were addressed by my team.
g) Members of my care team talked to me about 'Your Portal' and explained its benefits.
16.Leaving Homecare

Tell us about your experience of completing your Homecare treatment by selecting how much you agree or disagree with these statements:
Strongly agree
Agree
Neither agree or disagree
Disagree
Strongly disagree
a) I attended a discharge planning meeting.
b) I felt prepared to leave Homecare when I was discharged.
c) I was provided with details about the day programmes available at St Patrick's Mental Health Services.
d) I was provided with sufficient details of my follow-up appointments.
e) Following my Homecare admission, I feel confident that I would know what to do in the event of a possible future mental health crisis.
f) I would consider the option of attending appointments with my SPMHS team by MS Teams or phone in the future.
17.Tell us about your attitudes towards mental health
Strongly agree
Agree
Neither agree or disagree
Disagree
Strongly disagree
a) I felt comfortable talking about my mental health to friends and family prior to my Homecare admission
b) I would feel comfortable talking to family about my mental health following my Homecare admission
c) I would feel comfortable talking to friends about my mental health following my Homecare admission
d) I would feel comfortable talking to colleagues about my mental health following my Homecare admission
18.I would recommend St Patrick's Mental Health Services to others
19.On a scale of 1 to 10, how would you rate your overall care and treatment while attending St Patrick's Mental Health Services where 1 is poor and 10 is excellent?
1 = Poor
2
3
4
5 = Good
6
7
8
9
10 = Excellent
20.On a scale of 1 to 10, how would you rate your overall experience of St Patrick's Mental Health Services where 1 is poor and 10 is excellent?
1 = Poor
2
3
4
5 = Good
6
7
8
9
10 = Excellent
21.Is there any additional feedback you would like to share with us about your experience of our Homecare service?
22.Are you happy for us to share your feedback anonymously on our website, social media and printed materials to help raise awareness of St Patrick's Mental Health Services?
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