Exit this survey Healthwatch Communications Survey Thank you for taking part in this short survey. Healthwatch England will launch in October 2012, with local Healthwatch organisations coming into being in April 2013. Healthwatch will make the NHS and social services accountable to their local communities and make sure that people can access information and get their voices heard when services are being planned and delivered. We want to ensure that how Healthwatch looks and sounds suits its public-facing function.Your input at this stage will help us to understand the tone we need to strike in order to help Healthwatch deliver what it should for the public, patients, and anyone who needs to access health or social care services. We have developed some key messages about Healthwatch - about what we do, how we do it and why. These have been developed with key stakeholders, now we need your views to help us refine these messages and make sure that what we're focussing on resonates with you.This questionnaire has 21 questions and should take no more than 10-15 minutes to complete and is your chance to give input at a really crucial stage of work on all our communications into the future. We will not contact you as a result of your participating and all responses are anonymous and confidential.Many thanksHealthwatch teamCare Quality Commission Question Title * 1. When you hear the name 'Healthwatch'... what is the first thought or image that comes to mind? Question Title * 2. Before we move on, please tell us a bit about you. Please tick the description that most closely matches you. I am a member of a provider organisation (excl. statutory orgs) I am a member of the Advisory Group I am a Foundation Trust Member I am a Local Authority Officer I am a Local Involvement Network Host I am Local Involvement Network Member I am a member of a Voluntary or Community Organisation I am a member of a Statutory Organisation (incl. health and social care professions & commissioning) I am a member of the Public I am a Patient and Public Involvement Lead Other Tell us more: Question Title * 3. Please give us your main job title, if appropriate. Thanks. One of the main roles of Healthwatch at a local level is to be an open and accessible community organisation.So how should we talk about local Healthwatch? Please look at the following key messages and rate how well you feel they capture the essence of (or 'sum up') each of the different aspects of local Healthwatch. Question Title * 4. How strongly do these statements sum up what local Healthwatch should be doing? Very strongly Strongly OK Weakly Very Weakly Helping you to get the best out of our local health and social care services Helping you to get the best out of our local health and social care services Very strongly Helping you to get the best out of our local health and social care services Strongly Helping you to get the best out of our local health and social care services OK Helping you to get the best out of our local health and social care services Weakly Helping you to get the best out of our local health and social care services Very Weakly Driving quality and equality in our local health and social care services Driving quality and equality in our local health and social care services Very strongly Driving quality and equality in our local health and social care services Strongly Driving quality and equality in our local health and social care services OK Driving quality and equality in our local health and social care services Weakly Driving quality and equality in our local health and social care services Very Weakly Question Title * 5. How strongly do these statements sum up what local Healthwatch's ambition should be? Very strongly Strongly OK Weakly Very weakly Putting people's needs at the heart of improving local health and social care Putting people's needs at the heart of improving local health and social care Very strongly Putting people's needs at the heart of improving local health and social care Strongly Putting people's needs at the heart of improving local health and social care OK Putting people's needs at the heart of improving local health and social care Weakly Putting people's needs at the heart of improving local health and social care Very weakly To shape health and social care services to give us what we need, where we need it, when we need it To shape health and social care services to give us what we need, where we need it, when we need it Very strongly To shape health and social care services to give us what we need, where we need it, when we need it Strongly To shape health and social care services to give us what we need, where we need it, when we need it OK To shape health and social care services to give us what we need, where we need it, when we need it Weakly To shape health and social care services to give us what we need, where we need it, when we need it Very weakly Question Title * 6. How strongly do these statements sum up what local Healthwatch's role should be? Very strongly Strongly OK Weakly Very weakly Local voices improving local health and social care Local voices improving local health and social care Very strongly Local voices improving local health and social care Strongly Local voices improving local health and social care OK Local voices improving local health and social care Weakly Local voices improving local health and social care Very weakly Our health and social care champion Our health and social care champion Very strongly Our health and social care champion Strongly Our health and social care champion OK Our health and social care champion Weakly Our health and social care champion Very weakly Question Title * 7. How strongly do these statements sum up the principles that should drive local Healthwatch? Very strongly Strongly OK Weakly Very weakly Improvement through involvement Improvement through involvement Very strongly Improvement through involvement Strongly Improvement through involvement OK Improvement through involvement Weakly Improvement through involvement Very weakly Collective experiences driving changes where they're needed most Collective experiences driving changes where they're needed most Very strongly Collective experiences driving changes where they're needed most Strongly Collective experiences driving changes where they're needed most OK Collective experiences driving changes where they're needed most Weakly Collective experiences driving changes where they're needed most Very weakly Question Title * 8. How strongly do the following statements sum up the impression local Healthwatch should make? Very strongly Strongly OK Weakly Very weakly Local Healthwatch...making your voice count Local Healthwatch...making your voice count Very strongly Local Healthwatch...making your voice count Strongly Local Healthwatch...making your voice count OK Local Healthwatch...making your voice count Weakly Local Healthwatch...making your voice count Very weakly Local Healthwatch...improvement when and where it matters most Local Healthwatch...improvement when and where it matters most Very strongly Local Healthwatch...improvement when and where it matters most Strongly Local Healthwatch...improvement when and where it matters most OK Local Healthwatch...improvement when and where it matters most Weakly Local Healthwatch...improvement when and where it matters most Very weakly Question Title * 9. What are the strengths of any of the statements above? Question Title * 10. What are the weaknesses? Thinking about Healthwatch England now... Question Title * 11. How strongly do you feel the following statement sums up what Healthwatch England's role should be? Very strongly Strongly OK Weakly Very weakly The public's health and social care champion? The public's health and social care champion? Very strongly The public's health and social care champion? Strongly The public's health and social care champion? OK The public's health and social care champion? Weakly The public's health and social care champion? Very weakly Please tell us about your answer Question Title * 12. How strongly do the following statements sum up what Healthwatch England should be doing? Very strongly Strongly OK Weakly Very weakly Improving local health and social care nationally Improving local health and social care nationally Very strongly Improving local health and social care nationally Strongly Improving local health and social care nationally OK Improving local health and social care nationally Weakly Improving local health and social care nationally Very weakly The national voice for improving health and social care The national voice for improving health and social care Very strongly The national voice for improving health and social care Strongly The national voice for improving health and social care OK The national voice for improving health and social care Weakly The national voice for improving health and social care Very weakly Please tell us about your answer Question Title * 13. How strongly does the following statement sum up what Healthwatch England's ambition should be? Very strongly Strongly OK Weakly Very weakly For you to get the best out of your health and social care For you to get the best out of your health and social care Very strongly For you to get the best out of your health and social care Strongly For you to get the best out of your health and social care OK For you to get the best out of your health and social care Weakly For you to get the best out of your health and social care Very weakly Please tell us your answer Question Title * 14. How strongly does the following statement sum up the impression Healthwatch England should seek to make? Very strongly Strongly OK Weakly Very weakly Collective experience influencing change Collective experience influencing change Very strongly Collective experience influencing change Strongly Collective experience influencing change OK Collective experience influencing change Weakly Collective experience influencing change Very weakly Please tell us about your answer In the previous statements we have been using a number of different words to describe what Healthwatch will do - 'influencing', 'changing', 'improving', 'shaping', 'helping you get the best out of your health and social care'. Which words best describe the function of Healthwatch for you? Question Title * 15. Please rate the following words based on what you would like to see local Healthwatch doing. Yes, absolutely Mostly agree Don't know Mostly disagree No, not at all Improving Improving Yes, absolutely Improving Mostly agree Improving Don't know Improving Mostly disagree Improving No, not at all Shaping Shaping Yes, absolutely Shaping Mostly agree Shaping Don't know Shaping Mostly disagree Shaping No, not at all Changing Changing Yes, absolutely Changing Mostly agree Changing Don't know Changing Mostly disagree Changing No, not at all Influencing Influencing Yes, absolutely Influencing Mostly agree Influencing Don't know Influencing Mostly disagree Influencing No, not at all Championing Championing Yes, absolutely Championing Mostly agree Championing Don't know Championing Mostly disagree Championing No, not at all Helping (you get the best out of your health and social care) Helping (you get the best out of your health and social care) Yes, absolutely Helping (you get the best out of your health and social care) Mostly agree Helping (you get the best out of your health and social care) Don't know Helping (you get the best out of your health and social care) Mostly disagree Helping (you get the best out of your health and social care) No, not at all Please feel free to comment on your answers Question Title * 16. Please rate the following words based on what you would like to see Healthwatch England doing. Yes, absolutely Mostly agree Don't know Mostly disagree No, not at all Improving Improving Yes, absolutely Improving Mostly agree Improving Don't know Improving Mostly disagree Improving No, not at all Shaping Shaping Yes, absolutely Shaping Mostly agree Shaping Don't know Shaping Mostly disagree Shaping No, not at all Changing Changing Yes, absolutely Changing Mostly agree Changing Don't know Changing Mostly disagree Changing No, not at all Influencing Influencing Yes, absolutely Influencing Mostly agree Influencing Don't know Influencing Mostly disagree Influencing No, not at all Championing Championing Yes, absolutely Championing Mostly agree Championing Don't know Championing Mostly disagree Championing No, not at all Helping (you get the best out of your health and social care) Helping (you get the best out of your health and social care) Yes, absolutely Helping (you get the best out of your health and social care) Mostly agree Helping (you get the best out of your health and social care) Don't know Helping (you get the best out of your health and social care) Mostly disagree Helping (you get the best out of your health and social care) No, not at all Please feel free to comment on your answers Question Title * 17. How did you hear about Healthwatch? Question Title * 18. In your view, what is the difference that Healthwatch can make? Question Title * 19. How optimistic are you about the difference that Healthwatch will make? Extremely hopeful Very hopeful Moderately hopeful Slightly hopeful Not at all hopeful I am... I am... Extremely hopeful I am... Very hopeful I am... Moderately hopeful I am... Slightly hopeful I am... Not at all hopeful Question Title * 20. What are your concerns? Question Title * 21. What signs will you be looking out for to feel confident that Healthwatch is successfully delivering its role? Please give examples. Question Title * 22. Finally, can you sum up Healthwatch in 6 words or less? Next