Community Health Alliance (CHA) strives to provide world-class customer service. Your input provides feedback and measurements of satisfaction so that we can better meet your needs. The Sales Department would like to "Thank You" in advance for your time and your comments.

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* 1. How would you rate your overall satisfaction with CHA?

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* 2. Please rate the sales executive on the following attributes:

  Very Good Good Fair Poor Very Poor
Customer Service
Professionalism
Knowledge of CHA Contract
Response Time

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* 3. How satisfied are you with the the timeframe when receiving updated Provider Directories, access cards and CHA network updates?

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* 4. How satisfied are you with the information provided in the CHA newsletter?

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* 5. Please rate the information available on the CHA website (www.chanetwork.com)

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* 6. What is the likelihood of you recommending CHA to others?

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* 7. Do you have any additional comments?

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* 8. Please share your email address and TPA/Carrier that you represent

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* 9. Who can we thank for taking the time to respond to our survey? (optional)

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