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Dear Client,
Thank you for making time to fill out this short Bethany survey.

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* 1. How old are you?

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* 2. Place of residence?

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* 3. Gender?

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* 4. Which branch did you visit?

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* 5. How did you know about us?

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* 6. For how long have you visited Bethany?

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* 7. When did you last visit Bethany or its affiliates?

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* 8. Which service had you come for?

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* 9. What was your experience like?

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* 10. Please highlight your best Customer Touch Points.

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* 11. What good experience did you get at your best Customer TouchPoint?

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* 12. Please highlight Customer Touch Points that need improvement.

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* 13. What bad experience did you get at your worst Customer TouchPoint?

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* 14. Please share your recommendations for quality improvement.

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* 15. Suggest one service to add to our current scope of services.

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* 16. Do you watch Bethany TV and Which programme do you enjoy?

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* 17. Would you recommend us to friends or family?

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