IT Management Survey Question Title * 1. What is the size of your IT support team? 1-5 team members 5-15 team members Over 15 team members Question Title * 2. What are your team’s main KPIs?You may select more than one answer Reducing first response time Reducing ticket resolution time Increasing first contact resolution rate Reducing handle time Other (please specify) Question Title * 3. What ITSM software do you currently use?You may select more than one answer ServiceNow Jira Service Desk Zendesk Cherwell Other (please specify) Next
