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TIFS | Customer Satisfaction Survey 2024
1.
On a scale of 0 to 10,
How likely is it that you would recommend TIFS 3PL to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with TIFS 3PL?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
How would you describe our services?
Excellent
Satisfactory
Poor
4.
How well do our services meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5.
How would you rate the value for money of the service?
Excellent
Above average
Average
Below average
Poor
6.
How long have you been a customer of our company?
Less than six months
Six months to a year
1 - 2 years
3 or more years
I am not a TIFS client yet
Other (please specify)
7.
In your most recent Customer Service experience, how did you contact our representatives?
Phone
Email
8.
In your most recent query, how did our customer service agent/s respond to your request?
In a timely manner (within 4 hours)
More than 4 hours
No response
9.
How would you agree with this statement: “TIFS Customer Service Agent/s is making a positive contribution to my business."
Strongly agree
Somewhat agree
Neither agree or disagree
Somewhat disagree
Strongly disagree
10.
Do you have any other comments, questions, or concerns?
