About this Survey
We want to hear from Hertfordshire residents about their views and experiences of online GP services and bookings.

By sharing your views and experiences, you will be helping the NHS understand how it can improve online GP services and booking systems.

About Healthwatch Hertfordshire
We are an independent charity committed to understanding your experiences of, and concerns with, NHS services in Hertfordshire. We make sure NHS leaders and other decision-makers hear your voice and use your feedback to improve care.

Privacy Information
This survey should take under 10 minutes to complete. Any information you provide is anonymous and strictly confidential. For more information on how we use and share information from the public, please see our privacy statement and/or contact us by calling 01707 275978 or emailing research@healthwatchhertfordshire.co.uk.

To request the survey in a different format, please contact us on the details above.

Please note that we are using SurveyMonkey as a third party for collecting and storing your survey responses. SurveyMonkey operates under the General Data Protection Regulations (GDPR) for data processed within the EU and in line with the EU-US Privacy Shield for any data that is processed outside of it.

SurveyMonkey trades as Momentive Europe UC in the UK. More information on their Privacy Shield compliance can be found here, and how SurveyMonkey processes survey respondent data here.

This survey closes on the Thursday 31st October 2024.

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* 1. What is the name of the GP practice you are registered with?

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* 2. How do you contact your GP practice online? Please tick all the options that apply.

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* 3. What device do you use to contact your GP Practice online? Please tick all the options that apply.

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* 4. Why do you contact your GP surgery online? Please tick all the options that apply.

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* 5. Does your practice allow you to submit a medical query or consultation online?

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* 6. If you would like to contact your surgery online, the online questions are easy to complete.

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* 7. Being able to contact my GP surgery online saves a long wait on the phone at 8am and allows me to contact the surgery at a time convenient for me.

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* 8. Are there other things you would like to contact your GP surgery about online?

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* 9. How easy do you find online services to use?

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* 10. How could the online services be easier to use?

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* 11. After submitting your online request do you receive a response from your GP practice in a timely manner?

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* 12. Do you prefer to call or visit your GP practice in person rather than use online?

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* 13. What has been your experience of using online and how can it be improved?

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* 14. Would you recommend contacting your surgery online to other people as a first point of contact?

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* 15. Is there anything else you'd like to share?

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