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* In the event that running your first payroll for 2019 is problematic (and this could be for a number of reasons e.g. downloading or installing the software, installing your digital cert, importing your employee details from 2018, retrieving the 2019 employee tax credits through ROS etc.)

When might you take the extra time to complete your payroll?

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* At what time of day would you be most likely to phone our support line?

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* What day(s) would you be most likely to avail of extended support hours?

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* Should you have a payroll query, which support medium are you most likely to use?

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