Service Now - Customer Feedback Question Title * 1. How would you rate your service experience? Excellent Good Fair Needs improvement Unacceptable Question Title * 2. Was the individual who handled your ticket courteous and respectful? Excellent Good Fair Needs improvement Unacceptable Question Title * 3. How would you rate the person who resolved your incident ? Excellent Good Fair Needs improvement Unacceptable Question Title * 4. Please provide details for your response to the previous questions. Question Title * 5. Please provide any suggestion for improvements for RCIT or the RIVCOHelp portal. Done