i-Tree Customer Service Survey

Question Title

* 1. Which of our technical support services did you use?

Please select all that apply.

Meeting in person (e.g. at a conference)

Help text on website (iTreeTools.org)

Help videos

Documentation built into i-Tree software

Phone call

Forum Q&A (Forums.iTreeTools.org)

BugTracker (BugTracker.iTreeTools.org)

Question Title

* 2. Which, if any, of our team members directly assisted you?

Robbie Coville

Al Zelaya

Jason Henning

Erika Teach

Other (please specify)

Question Title

* 3. How would you rate your experience with our technical support representative(s)?

	Much worse than expected	Worse than expected	Met expectation	Better than expected	Much better than expected	N/A
Responsiveness	Responsiveness Much worse than expected	Responsiveness Worse than expected	Responsiveness Met expectation	Responsiveness Better than expected	Responsiveness Much better than expected	Responsiveness N/A
Professionalism	Professionalism Much worse than expected	Professionalism Worse than expected	Professionalism Met expectation	Professionalism Better than expected	Professionalism Much better than expected	Professionalism N/A
Politeness	Politeness Much worse than expected	Politeness Worse than expected	Politeness Met expectation	Politeness Better than expected	Politeness Much better than expected	Politeness N/A
Knowledge of the problem	Knowledge of the problem Much worse than expected	Knowledge of the problem Worse than expected	Knowledge of the problem Met expectation	Knowledge of the problem Better than expected	Knowledge of the problem Much better than expected	Knowledge of the problem N/A
Solution to the problem	Solution to the problem Much worse than expected	Solution to the problem Worse than expected	Solution to the problem Met expectation	Solution to the problem Better than expected	Solution to the problem Much better than expected	Solution to the problem N/A
Clarity of response	Clarity of response Much worse than expected	Clarity of response Worse than expected	Clarity of response Met expectation	Clarity of response Better than expected	Clarity of response Much better than expected	Clarity of response N/A

Question Title

* 4. How would you rate our technical support materials and channels on their usefulness to you?

	Much worse than expected	Worse than expected	Met expectation	Better than expected	Much better than expected	Not used
Documentation built into i-Tree software	Documentation built into i-Tree software Much worse than expected	Documentation built into i-Tree software Worse than expected	Documentation built into i-Tree software Met expectation	Documentation built into i-Tree software Better than expected	Documentation built into i-Tree software Much better than expected	Documentation built into i-Tree software Not used
Technical support email	Technical support email Much worse than expected	Technical support email Worse than expected	Technical support email Met expectation	Technical support email Better than expected	Technical support email Much better than expected	Technical support email Not used
BugTracker (BugTracker.iTreeTools.org)	BugTracker (BugTracker.iTreeTools.org) Much worse than expected	BugTracker (BugTracker.iTreeTools.org) Worse than expected	BugTracker (BugTracker.iTreeTools.org) Met expectation	BugTracker (BugTracker.iTreeTools.org) Better than expected	BugTracker (BugTracker.iTreeTools.org) Much better than expected	BugTracker (BugTracker.iTreeTools.org) Not used
Help videos	Help videos Much worse than expected	Help videos Worse than expected	Help videos Met expectation	Help videos Better than expected	Help videos Much better than expected	Help videos Not used
Website resources and information (iTreeTools.org)	Website resources and information (iTreeTools.org) Much worse than expected	Website resources and information (iTreeTools.org) Worse than expected	Website resources and information (iTreeTools.org) Met expectation	Website resources and information (iTreeTools.org) Better than expected	Website resources and information (iTreeTools.org) Much better than expected	Website resources and information (iTreeTools.org) Not used
Forum question & answer (Forums.iTreeTools.org)	Forum question & answer (Forums.iTreeTools.org) Much worse than expected	Forum question & answer (Forums.iTreeTools.org) Worse than expected	Forum question & answer (Forums.iTreeTools.org) Met expectation	Forum question & answer (Forums.iTreeTools.org) Better than expected	Forum question & answer (Forums.iTreeTools.org) Much better than expected	Forum question & answer (Forums.iTreeTools.org) Not used
Phone call	Phone call Much worse than expected	Phone call Worse than expected	Phone call Met expectation	Phone call Better than expected	Phone call Much better than expected	Phone call Not used

Question Title

* 5. How likely are you to...

	Not at all likely 1	2	3	4	5	6	7	8	9	Extremely likely 10
...use i-Tree Tools again in the future?	...use i-Tree Tools again in the future? Not at all likely 1	...use i-Tree Tools again in the future? 2	...use i-Tree Tools again in the future? 3	...use i-Tree Tools again in the future? 4	...use i-Tree Tools again in the future? 5	...use i-Tree Tools again in the future? 6	...use i-Tree Tools again in the future? 7	...use i-Tree Tools again in the future? 8	...use i-Tree Tools again in the future? 9	...use i-Tree Tools again in the future? Extremely likely 10
...recommend i-Tree Tools to a friend or colleague?	...recommend i-Tree Tools to a friend or colleague? Not at all likely 1	...recommend i-Tree Tools to a friend or colleague? 2	...recommend i-Tree Tools to a friend or colleague? 3	...recommend i-Tree Tools to a friend or colleague? 4	...recommend i-Tree Tools to a friend or colleague? 5	...recommend i-Tree Tools to a friend or colleague? 6	...recommend i-Tree Tools to a friend or colleague? 7	...recommend i-Tree Tools to a friend or colleague? 8	...recommend i-Tree Tools to a friend or colleague? 9	...recommend i-Tree Tools to a friend or colleague? Extremely likely 10

i-Tree Customer Service Survey

How are our technical support services?

Question Title

* 1. Which of our technical support services did you use?

Please select all that apply.

Question Title

* 2. Which, if any, of our team members directly assisted you?

Question Title

* 3. How would you rate your experience with our technical support representative(s)?

Question Title

* 4. How would you rate our technical support materials and channels on their usefulness to you?

Question Title

* 5. How likely are you to...

Question Title

* 6. Do you have any suggestions or comments for improving our technical support services and materials?

Question Title

* 1. Which of our technical support services did you use?Please select all that apply.

Question Title

* 2. Which, if any, of our team members directly assisted you?

Question Title

* 3. How would you rate your experience with our technical support representative(s)?

Question Title

* 4. How would you rate our technical support materials and channels on their usefulness to you?

Question Title

* 5. How likely are you to...

Question Title

* 6. Do you have any suggestions or comments for improving our technical support services and materials?

* 1. Which of our technical support services did you use?

Please select all that apply.