A usability study of the “My Government” portal

The Information Society Development Committee is currently conducting a usability study of the Lithuanian portal “My Government” and the websites of the institutions belonging to the portal.

We invite you to fill out the survey questionnaire. Your answers will help us better understand the portal users needs as we modernize it.
1.Your sex:   (Required.)
2.Your age:  (Required.)
3.Your primary occupation:(Required.)
4.If you are employed, in which sector have you been working?
5.How often have you visited the portal “My Government” and its individual websites in the last 6
months?(Required.)
6.What type of information have you been looking for in “My Government”?(Required.)
7.Please tick which features of “My Government” you have used at least once:(Required.)
8.Please rate how easy it is to use “My Government”:(Required.)
Very inconvenient
Inconvenient
Neither convenient nor inconvenient
Convenient
Very
convenient
How easy it is to use “My Government”?
9.Please rate the following questions:(Required.)
1 (Not clear at all)
2 (Slightly clear)
3 (Moderately clear)
4 (Very clear)
5 (Extremely clear)
Was it clear from the portal home page (https://lrv.lt/) that it provides access to the websites of
different public institutions and bodies?
Is the purpose of the portal “My Government” clear?
10.Did your last visit to “My Government” meet your expectations?(Required.)
11.If no, what were the obstacles?
12.Do you agree with the following statements?(Required.)
1 (Strongly disagree)
2 (Disagree)
3 (Neither agree nor disagree)
4 (Agree)
5 (Strongly agree)
The structure of the portal is logical
It is easy for me to find what I am looking for
The information is accurate and relevant
When clicking on buttons and links, I have a general idea of the result
I like the way the portal looks (visual design)
The information provided is clear and well-organised
If I need help, I know where to get it (whom to contact)
The notes and explanations in the system (e.g. headings for search filters) are clear and understandable
13.Please rate the potential new functionalities of the portal:(Required.)
1 (Very useless)
2 (Useless)
3 (Neither useful nor
useless)
4 (Useful)
5 (Very useful)
Alphabetical listing of all institutions in the portal
Filtering the list of institution websites in the portal by the area of the services provided