Survey - Prospective Families Family Feedback Question Title * 1. How did you hear about us? School information Word of Mouth Google Government Directory Vacation care handout Other - Please specify Question Title * 2. Could you find adequate information from our website? Yes No Do you have any suggestions of further information you would like to see available online? Question Title * 3. What would you consider is the most important factor when selecting a child care provider for Outside School Hours Care? (Multiple selections available) Quality of Education and Care programs offered Prices Service times the health needs of your child are supported the food provided at service is healthy and nutritious the opportunity to contribute to service decisions comfort approaching the staff Other Question Title * 4. Have you contacted our Head office (Ph. 1300 467 325)? Was that interaction and the information provided a positive experience? Yes No Not Applicable Comments Question Title * 5. Have you completed an online enrolment? If yes, how did you find this process? Yes No Not Applicable Comments Question Title * 6. Is there anything you feel that is preventing you from accessing our service? If so, please let us know what that might be. Yes No Not Applicable Comments Question Title * 7. Do you have any suggestions for the centre to improve its services offered? Question Title * 8. Peak has an open door policy for prospective families. You are welcome to come into the centre anytime between 3:30 - 6pm, Monday - Friday. Thank you for taking the time to complete our survey. We appreciate your thoughts. If you have more specific feedback that you would like to talk to us about please leave your name in the box below and we will contact you. Done