1.Which department did you interact with at your visit? Please select all that apply?

Management Support, Clinical, and/or Lab

Employee Health

WIC

Health Education

Environmental Health

Animal Shelter

2.How would you rate your overall experience?

Excellent

Good

Fair

Poor

3.Were you greeted promptly and in a friendly manner?

Yes, completely

Somewhat

No, not at all

4.How would you rate the customer service you received?

Excellent

Good

Fair

Poor

5.Do you feel your concerns were addressed during your visit or interaction?

Yes

No

6.How satisfied were you with the quality of service you received?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

7.Did you feel that our staff listened to you during your visit?

Yes

No

Somewhat

8.How satisfied were you with the wait time during your visit?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

9.Since your last visit, was your service today?

Better

Same

Worse

N/A, this is my first service

10.Were you able to schedule an appointment or access services at a convenient time for you?

Yes

No

11.Did you feel safe at the Health Department when receiving services?

Yes

No

Somewhat

12.Did you find our building clean and comfortable?

Yes

No

Somewhat

13.The Jackson County Department of Public Health is open Monday-Friday from 7:30 am until 5:00 pm. Do these hours meet your needs?

Yes

No

Somewhat

14.The Jackson County Animal Shelter's normal operating hours are Monday-Friday from 10:30 am- 12:30 pm and 1:30 pm- 3:30pm; Saturday from 12:30 pm- 3:30 pm. Do these hours meet your needs?

Yes

No

Somewhat

15.Feel free to include any additional comments or suggestions for improvement here: