Phillips Companies 2017 Customer Satisfaction Survey

Overview

Dear Valued Customer:

The goal of the Phillips Companies has and always will be to serve its customers with the highest in quality products and services. In order for us to continue to meet that goal, we ask that you take a few minutes to complete the following customer satisfaction survey. Your responses to this survey will be kept confidential and anonymous and will be processed by Strategic Leadership Associates, our consulting firm. They will report to us only on the overall trends and preferences of the survey as a whole and will not disclose individual information about your company.

In exchange for your thoughts and ideas, we will send you a $5 Speedway gift card and our appreciation. Your gift card will be mailed directly to you within three weeks of Strategic Leadership Associates receiving your completed survey. If you have any questions about the survey, please do not hesitate to call Strategic Leadership Associates directly at 937-252-2342. Thank you.

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* 1. Which of the following best describes your company?

Residential Builder (single, multi-family)

General Contractor

Manufacturer (concrete block/pipe, ready mix, asphalt)

Institution (schools, government, public sector organization)

Concrete Contractor

Subcontractor (excavating, landscaping, utility, road construction, etc.)

Other (please specify)

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* 2. How would you describe your role in your company? (Please check all that apply.)

Owner/President

Corporate Officer

Manager/Supervisor

Non-Management Leader

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* 3. How recently have you purchased products or services from the Phillips Companies? (Please check the most recent one.)

Within the last 2 years

Within the last 3 to 5 years

In the past 6 to 10 years

11 years ago or longer

No longer a customer

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* 4. Excavating and Equipment Services - On a scale of 1 to 7 with 1 being strongly disagree and 7 being strongly agree, please rate the following Excavating and Equipment services of the Phillips Companies or DNA (Does Not Apply).

	1 Strongly Disagree	2	3	4	5	6	7 Strongly Agree	N/A
a) Phillips Excavating and Equipment service representatives responded in a timely manner to meet your needs.	a) Phillips Excavating and Equipment service representatives responded in a timely manner to meet your needs. 1 Strongly Disagree	a) Phillips Excavating and Equipment service representatives responded in a timely manner to meet your needs. 2	a) Phillips Excavating and Equipment service representatives responded in a timely manner to meet your needs. 3	a) Phillips Excavating and Equipment service representatives responded in a timely manner to meet your needs. 4	a) Phillips Excavating and Equipment service representatives responded in a timely manner to meet your needs. 5	a) Phillips Excavating and Equipment service representatives responded in a timely manner to meet your needs. 6	a) Phillips Excavating and Equipment service representatives responded in a timely manner to meet your needs. 7 Strongly Agree	a) Phillips Excavating and Equipment service representatives responded in a timely manner to meet your needs. N/A
b) Phillips Excavating and Equipment service representatives did the job right the first time.	b) Phillips Excavating and Equipment service representatives did the job right the first time. 1 Strongly Disagree	b) Phillips Excavating and Equipment service representatives did the job right the first time. 2	b) Phillips Excavating and Equipment service representatives did the job right the first time. 3	b) Phillips Excavating and Equipment service representatives did the job right the first time. 4	b) Phillips Excavating and Equipment service representatives did the job right the first time. 5	b) Phillips Excavating and Equipment service representatives did the job right the first time. 6	b) Phillips Excavating and Equipment service representatives did the job right the first time. 7 Strongly Agree	b) Phillips Excavating and Equipment service representatives did the job right the first time. N/A
c) Phillips Excavating and Equipment service quote(s) matched your invoice.	c) Phillips Excavating and Equipment service quote(s) matched your invoice. 1 Strongly Disagree	c) Phillips Excavating and Equipment service quote(s) matched your invoice. 2	c) Phillips Excavating and Equipment service quote(s) matched your invoice. 3	c) Phillips Excavating and Equipment service quote(s) matched your invoice. 4	c) Phillips Excavating and Equipment service quote(s) matched your invoice. 5	c) Phillips Excavating and Equipment service quote(s) matched your invoice. 6	c) Phillips Excavating and Equipment service quote(s) matched your invoice. 7 Strongly Agree	c) Phillips Excavating and Equipment service quote(s) matched your invoice. N/A
d) Phillips Excavating and Equipment operators were knowledgeable and helpful.	d) Phillips Excavating and Equipment operators were knowledgeable and helpful. 1 Strongly Disagree	d) Phillips Excavating and Equipment operators were knowledgeable and helpful. 2	d) Phillips Excavating and Equipment operators were knowledgeable and helpful. 3	d) Phillips Excavating and Equipment operators were knowledgeable and helpful. 4	d) Phillips Excavating and Equipment operators were knowledgeable and helpful. 5	d) Phillips Excavating and Equipment operators were knowledgeable and helpful. 6	d) Phillips Excavating and Equipment operators were knowledgeable and helpful. 7 Strongly Agree	d) Phillips Excavating and Equipment operators were knowledgeable and helpful. N/A
e) Phillips Excavating and Equipment services satisfied your needs.	e) Phillips Excavating and Equipment services satisfied your needs. 1 Strongly Disagree	e) Phillips Excavating and Equipment services satisfied your needs. 2	e) Phillips Excavating and Equipment services satisfied your needs. 3	e) Phillips Excavating and Equipment services satisfied your needs. 4	e) Phillips Excavating and Equipment services satisfied your needs. 5	e) Phillips Excavating and Equipment services satisfied your needs. 6	e) Phillips Excavating and Equipment services satisfied your needs. 7 Strongly Agree	e) Phillips Excavating and Equipment services satisfied your needs. N/A

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* 5. Are there any other products or services that you would like Phillips Excavating and Equipment to provide? Please explain.

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* 6. Aggregate (Sand/Gravel/Stone/Soils) Products and Services - On a scale of 1 to 7 with 1 being strongly disagree and 7 being strongly agree, please rate the following Sand, Gravel, & Aggregate Products and Services of the Phillips Companies.

	1 Strongly Disagree	2	3	4	5	6	7 Strongly Agree	N/A
a) Phillips Aggregates service representatives responded in a timely manner to meet your needs.	a) Phillips Aggregates service representatives responded in a timely manner to meet your needs. 1 Strongly Disagree	a) Phillips Aggregates service representatives responded in a timely manner to meet your needs. 2	a) Phillips Aggregates service representatives responded in a timely manner to meet your needs. 3	a) Phillips Aggregates service representatives responded in a timely manner to meet your needs. 4	a) Phillips Aggregates service representatives responded in a timely manner to meet your needs. 5	a) Phillips Aggregates service representatives responded in a timely manner to meet your needs. 6	a) Phillips Aggregates service representatives responded in a timely manner to meet your needs. 7 Strongly Agree	a) Phillips Aggregates service representatives responded in a timely manner to meet your needs. N/A
b) Phillips Aggregates service representatives did the job right the first time.	b) Phillips Aggregates service representatives did the job right the first time. 1 Strongly Disagree	b) Phillips Aggregates service representatives did the job right the first time. 2	b) Phillips Aggregates service representatives did the job right the first time. 3	b) Phillips Aggregates service representatives did the job right the first time. 4	b) Phillips Aggregates service representatives did the job right the first time. 5	b) Phillips Aggregates service representatives did the job right the first time. 6	b) Phillips Aggregates service representatives did the job right the first time. 7 Strongly Agree	b) Phillips Aggregates service representatives did the job right the first time. N/A
c) Phillips Aggregates quote(s) matched your invoice.	c) Phillips Aggregates quote(s) matched your invoice. 1 Strongly Disagree	c) Phillips Aggregates quote(s) matched your invoice. 2	c) Phillips Aggregates quote(s) matched your invoice. 3	c) Phillips Aggregates quote(s) matched your invoice. 4	c) Phillips Aggregates quote(s) matched your invoice. 5	c) Phillips Aggregates quote(s) matched your invoice. 6	c) Phillips Aggregates quote(s) matched your invoice. 7 Strongly Agree	c) Phillips Aggregates quote(s) matched your invoice. N/A
d) Phillips Aggregates delivery drivers were knowledgeable and helpful.	d) Phillips Aggregates delivery drivers were knowledgeable and helpful. 1 Strongly Disagree	d) Phillips Aggregates delivery drivers were knowledgeable and helpful. 2	d) Phillips Aggregates delivery drivers were knowledgeable and helpful. 3	d) Phillips Aggregates delivery drivers were knowledgeable and helpful. 4	d) Phillips Aggregates delivery drivers were knowledgeable and helpful. 5	d) Phillips Aggregates delivery drivers were knowledgeable and helpful. 6	d) Phillips Aggregates delivery drivers were knowledgeable and helpful. 7 Strongly Agree	d) Phillips Aggregates delivery drivers were knowledgeable and helpful. N/A
e) Phillips Aggregates products and services satisfied your needs.	e) Phillips Aggregates products and services satisfied your needs. 1 Strongly Disagree	e) Phillips Aggregates products and services satisfied your needs. 2	e) Phillips Aggregates products and services satisfied your needs. 3	e) Phillips Aggregates products and services satisfied your needs. 4	e) Phillips Aggregates products and services satisfied your needs. 5	e) Phillips Aggregates products and services satisfied your needs. 6	e) Phillips Aggregates products and services satisfied your needs. 7 Strongly Agree	e) Phillips Aggregates products and services satisfied your needs. N/A

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* 7. Are there any other products or services that you would like Phillips Aggregates to provide? Please explain.

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* 8. Ready Mix Concrete Products and Services - On a scale of 1 to 7 with 1 being strongly disagree and 7 being strongly agree, please rate the following Ready Mix Concrete Products and Services of the Phillips Companies.

	1 Strongly Disagree	2	3	4	5	6	7 Strongly Agree	N/A
a) Phillips Ready Mix Concrete service representatives responded in a timely manner to meet your needs.	a) Phillips Ready Mix Concrete service representatives responded in a timely manner to meet your needs. 1 Strongly Disagree	a) Phillips Ready Mix Concrete service representatives responded in a timely manner to meet your needs. 2	a) Phillips Ready Mix Concrete service representatives responded in a timely manner to meet your needs. 3	a) Phillips Ready Mix Concrete service representatives responded in a timely manner to meet your needs. 4	a) Phillips Ready Mix Concrete service representatives responded in a timely manner to meet your needs. 5	a) Phillips Ready Mix Concrete service representatives responded in a timely manner to meet your needs. 6	a) Phillips Ready Mix Concrete service representatives responded in a timely manner to meet your needs. 7 Strongly Agree	a) Phillips Ready Mix Concrete service representatives responded in a timely manner to meet your needs. N/A
b) Phillips Ready Mix Concrete service representatives did the job right the first time.	b) Phillips Ready Mix Concrete service representatives did the job right the first time. 1 Strongly Disagree	b) Phillips Ready Mix Concrete service representatives did the job right the first time. 2	b) Phillips Ready Mix Concrete service representatives did the job right the first time. 3	b) Phillips Ready Mix Concrete service representatives did the job right the first time. 4	b) Phillips Ready Mix Concrete service representatives did the job right the first time. 5	b) Phillips Ready Mix Concrete service representatives did the job right the first time. 6	b) Phillips Ready Mix Concrete service representatives did the job right the first time. 7 Strongly Agree	b) Phillips Ready Mix Concrete service representatives did the job right the first time. N/A
c) Phillips Ready Mix Concrete quote(s) matched your invoice.	c) Phillips Ready Mix Concrete quote(s) matched your invoice. 1 Strongly Disagree	c) Phillips Ready Mix Concrete quote(s) matched your invoice. 2	c) Phillips Ready Mix Concrete quote(s) matched your invoice. 3	c) Phillips Ready Mix Concrete quote(s) matched your invoice. 4	c) Phillips Ready Mix Concrete quote(s) matched your invoice. 5	c) Phillips Ready Mix Concrete quote(s) matched your invoice. 6	c) Phillips Ready Mix Concrete quote(s) matched your invoice. 7 Strongly Agree	c) Phillips Ready Mix Concrete quote(s) matched your invoice. N/A
d) Phillips Ready Mix Concrete delivery drivers were knowledgeable and helpful.	d) Phillips Ready Mix Concrete delivery drivers were knowledgeable and helpful. 1 Strongly Disagree	d) Phillips Ready Mix Concrete delivery drivers were knowledgeable and helpful. 2	d) Phillips Ready Mix Concrete delivery drivers were knowledgeable and helpful. 3	d) Phillips Ready Mix Concrete delivery drivers were knowledgeable and helpful. 4	d) Phillips Ready Mix Concrete delivery drivers were knowledgeable and helpful. 5	d) Phillips Ready Mix Concrete delivery drivers were knowledgeable and helpful. 6	d) Phillips Ready Mix Concrete delivery drivers were knowledgeable and helpful. 7 Strongly Agree	d) Phillips Ready Mix Concrete delivery drivers were knowledgeable and helpful. N/A
e) Phillips Ready Mix Concrete products and services satisfied your needs.	e) Phillips Ready Mix Concrete products and services satisfied your needs. 1 Strongly Disagree	e) Phillips Ready Mix Concrete products and services satisfied your needs. 2	e) Phillips Ready Mix Concrete products and services satisfied your needs. 3	e) Phillips Ready Mix Concrete products and services satisfied your needs. 4	e) Phillips Ready Mix Concrete products and services satisfied your needs. 5	e) Phillips Ready Mix Concrete products and services satisfied your needs. 6	e) Phillips Ready Mix Concrete products and services satisfied your needs. 7 Strongly Agree	e) Phillips Ready Mix Concrete products and services satisfied your needs. N/A

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* 9. Are there any other products or services that you would like Phillips Ready Mix Concrete to provide? Please explain.

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* 10. Land Improvement Center Product and Services - On a scale of 1 to 7 with 1 being strongly disagree and 7 being strongly agree, please rate the following Land Improvement Center Products and Services of the Phillips Companies.

	1 Strongly Disagree	2	3	4	5	6	7 Strongly Agree	N/A
a) Phillips Land Improvement Center service representatives responded in a timely manner to meet your needs.	a) Phillips Land Improvement Center service representatives responded in a timely manner to meet your needs. 1 Strongly Disagree	a) Phillips Land Improvement Center service representatives responded in a timely manner to meet your needs. 2	a) Phillips Land Improvement Center service representatives responded in a timely manner to meet your needs. 3	a) Phillips Land Improvement Center service representatives responded in a timely manner to meet your needs. 4	a) Phillips Land Improvement Center service representatives responded in a timely manner to meet your needs. 5	a) Phillips Land Improvement Center service representatives responded in a timely manner to meet your needs. 6	a) Phillips Land Improvement Center service representatives responded in a timely manner to meet your needs. 7 Strongly Agree	a) Phillips Land Improvement Center service representatives responded in a timely manner to meet your needs. N/A
b) Phillips Land Improvement Center service representatives did the job right the first time.	b) Phillips Land Improvement Center service representatives did the job right the first time. 1 Strongly Disagree	b) Phillips Land Improvement Center service representatives did the job right the first time. 2	b) Phillips Land Improvement Center service representatives did the job right the first time. 3	b) Phillips Land Improvement Center service representatives did the job right the first time. 4	b) Phillips Land Improvement Center service representatives did the job right the first time. 5	b) Phillips Land Improvement Center service representatives did the job right the first time. 6	b) Phillips Land Improvement Center service representatives did the job right the first time. 7 Strongly Agree	b) Phillips Land Improvement Center service representatives did the job right the first time. N/A
c) Phillips Land Improvement Center quote(s) matched your invoice.	c) Phillips Land Improvement Center quote(s) matched your invoice. 1 Strongly Disagree	c) Phillips Land Improvement Center quote(s) matched your invoice. 2	c) Phillips Land Improvement Center quote(s) matched your invoice. 3	c) Phillips Land Improvement Center quote(s) matched your invoice. 4	c) Phillips Land Improvement Center quote(s) matched your invoice. 5	c) Phillips Land Improvement Center quote(s) matched your invoice. 6	c) Phillips Land Improvement Center quote(s) matched your invoice. 7 Strongly Agree	c) Phillips Land Improvement Center quote(s) matched your invoice. N/A
d) Phillips Land Improvement Center service representatives (i.e., delivery drivers or store personnel) were knowledgeable and helpful.	d) Phillips Land Improvement Center service representatives (i.e., delivery drivers or store personnel) were knowledgeable and helpful. 1 Strongly Disagree	d) Phillips Land Improvement Center service representatives (i.e., delivery drivers or store personnel) were knowledgeable and helpful. 2	d) Phillips Land Improvement Center service representatives (i.e., delivery drivers or store personnel) were knowledgeable and helpful. 3	d) Phillips Land Improvement Center service representatives (i.e., delivery drivers or store personnel) were knowledgeable and helpful. 4	d) Phillips Land Improvement Center service representatives (i.e., delivery drivers or store personnel) were knowledgeable and helpful. 5	d) Phillips Land Improvement Center service representatives (i.e., delivery drivers or store personnel) were knowledgeable and helpful. 6	d) Phillips Land Improvement Center service representatives (i.e., delivery drivers or store personnel) were knowledgeable and helpful. 7 Strongly Agree	d) Phillips Land Improvement Center service representatives (i.e., delivery drivers or store personnel) were knowledgeable and helpful. N/A
e) Phillips Land Improvement Center services satisfied your needs.	e) Phillips Land Improvement Center services satisfied your needs. 1 Strongly Disagree	e) Phillips Land Improvement Center services satisfied your needs. 2	e) Phillips Land Improvement Center services satisfied your needs. 3	e) Phillips Land Improvement Center services satisfied your needs. 4	e) Phillips Land Improvement Center services satisfied your needs. 5	e) Phillips Land Improvement Center services satisfied your needs. 6	e) Phillips Land Improvement Center services satisfied your needs. 7 Strongly Agree	e) Phillips Land Improvement Center services satisfied your needs. N/A

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* 11. Are there any other products or services that you would like Phillips Land Improvement Center to provide? Please explain.

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* 12. Overall Experience Rating of the Phillips Companies - On a scale of 1 to 7 with 1 being strongly disagree and 7 being strongly agree, please rate your overall experience with the Phillips Companies.

	1 Strongly Disagree	2	3	4	5	6	7 Strongly Agree	N/A
a) I believe the Phillips Companies' products and services provide good value.	a) I believe the Phillips Companies' products and services provide good value. 1 Strongly Disagree	a) I believe the Phillips Companies' products and services provide good value. 2	a) I believe the Phillips Companies' products and services provide good value. 3	a) I believe the Phillips Companies' products and services provide good value. 4	a) I believe the Phillips Companies' products and services provide good value. 5	a) I believe the Phillips Companies' products and services provide good value. 6	a) I believe the Phillips Companies' products and services provide good value. 7 Strongly Agree	a) I believe the Phillips Companies' products and services provide good value. N/A
b) I would recommend the Phillips Companies to other people.	b) I would recommend the Phillips Companies to other people. 1 Strongly Disagree	b) I would recommend the Phillips Companies to other people. 2	b) I would recommend the Phillips Companies to other people. 3	b) I would recommend the Phillips Companies to other people. 4	b) I would recommend the Phillips Companies to other people. 5	b) I would recommend the Phillips Companies to other people. 6	b) I would recommend the Phillips Companies to other people. 7 Strongly Agree	b) I would recommend the Phillips Companies to other people. N/A
c) I am satisfied with the products and services the Phillips Companies provide.	c) I am satisfied with the products and services the Phillips Companies provide. 1 Strongly Disagree	c) I am satisfied with the products and services the Phillips Companies provide. 2	c) I am satisfied with the products and services the Phillips Companies provide. 3	c) I am satisfied with the products and services the Phillips Companies provide. 4	c) I am satisfied with the products and services the Phillips Companies provide. 5	c) I am satisfied with the products and services the Phillips Companies provide. 6	c) I am satisfied with the products and services the Phillips Companies provide. 7 Strongly Agree	c) I am satisfied with the products and services the Phillips Companies provide. N/A
d) I would buy again from the Phillips Companies.	d) I would buy again from the Phillips Companies. 1 Strongly Disagree	d) I would buy again from the Phillips Companies. 2	d) I would buy again from the Phillips Companies. 3	d) I would buy again from the Phillips Companies. 4	d) I would buy again from the Phillips Companies. 5	d) I would buy again from the Phillips Companies. 6	d) I would buy again from the Phillips Companies. 7 Strongly Agree	d) I would buy again from the Phillips Companies. N/A
e) I am satisfied with the frequency of communication with Phillips Companies service representatives.	e) I am satisfied with the frequency of communication with Phillips Companies service representatives. 1 Strongly Disagree	e) I am satisfied with the frequency of communication with Phillips Companies service representatives. 2	e) I am satisfied with the frequency of communication with Phillips Companies service representatives. 3	e) I am satisfied with the frequency of communication with Phillips Companies service representatives. 4	e) I am satisfied with the frequency of communication with Phillips Companies service representatives. 5	e) I am satisfied with the frequency of communication with Phillips Companies service representatives. 6	e) I am satisfied with the frequency of communication with Phillips Companies service representatives. 7 Strongly Agree	e) I am satisfied with the frequency of communication with Phillips Companies service representatives. N/A

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* 13. Are there any other products and/or services you would like the Phillips Companies to provide? (Please check those which apply.)

Concrete tools & accessories (i.e., rebar)

Helpful mobile applications

Concrete warranties for poured concrete

Labor/energy saving products & services

Online ordering of products

Online payment options

"Green" building products and practices

Other (please specify)

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* 14. Please identify the top three reasons you would continue to buy products and services from the Phillips Companies.

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* 15. Please indicate your top three recommendations for improving the services of the Phillips Companies.

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* 16. (Optional Responses) If you check either of these items, please complete Question 17.

Please check this box if you would like someone from the Phillips Companies to contact you regarding customer service.

Please check this box if you would like to receive the $5 Speedway gift card as a thank you for participating in this survey.

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* 17. If you checked either of the boxes in Question 16, please provide the following:

Name

Company

Address

City

State

Zipcode

Phone Number