Epilepsy Society Helpline Evaluation 2024 Thank you for contacting the Helpline. Please take a few moments to complete this survey to ensure that our Helpline meets the needs of people affected by epilepsy. Your comments are valued and will be kept confidential unless you indicate that you are happy for them to be shared. OK Question Title * 1. What times are most convenient for you to ring the Helpline? 9am to 7.30pm Monday & Wednesday, 9am to 4pm Tuesday, Thursday & Friday, 9am to 12.30pm Saturday (current hours) 9am to 5pm daily 9am to 7.30pm daily (including weekends) Other (please tell us your preferred time). OK Question Title * 2. Have you contacted the Helpline before? Yes No Yes, more than once. OK Question Title * 3. How important is it to you that our Helpline is confidential? Very important Not really important No opinion OK Question Title * 4. The Helpline offers information, time to talk and emotional support. Please tell us which of these is most important to you (please tick all that apply). Information Time to talk Emotional support No opinion OK Question Title * 5. How did you feel after contacting the Helpline? Reassured Positive Unsure No different Other Please say more if you would like to OK Question Title * 6. How would you rate your experience of the Helpline? Excellent Good OK Poor No comment Please say more here if you would like to OK Question Title * 7. Where did you find the Helpline number? OK Question Title * 8. How do you prefer to contact the Helpline? Telephone Email Webchat Other (please specify) OK Question Title * 9. Using your informationWe may like to use some of the information you have provided as a quote in our information resources or in reporting this survey. Any references to the information you have provided, and any quotes we use, would not include your name, and would be referred to as a 'quote from a helpline caller'.Please tell us if you are happy for your answers to be used as quotes? Yes, I am happy for my answers to be used as quotes. I understand my name will not be used. No, I do not want you to use any of my answers as a quote. OK Question Title * 10. Keeping in touchWe would like to contact you from time to time to tell you about our work. Please opt in below to receive information. Post, please provide your name and postal address in the box below. Email, please provide your email address in the box below. Epilepsy Society, located at Chesham Lane, Chalfont St. Peter, Buckinghamshire SL9 0RJ may process your information in order to enhance our care and support services, to enable our fundraising activities and for Human Resources management. We take your privacy seriously. Please read more in our privacy policy at epilepsysociety.org.uk/privacy or telephone us on 01494 601 300. If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. You can also request that we restrict how we process your data. Please find full details at epilepsysociety.org.uk/privacy or contact: dpo@epilepsysociety.org.uk You can unsubscribe from our communications at any time. To unsubscribe by telephone call 01494 601 300 or contact: dpo@epilepsysociety.org.uk OK NEXT
