Dear Stakeholder
 
The Trinidad and Tobago Bureau of Standards (TTBS), National Entrepreneurship Development Company Limited (NEDCO) and the National Quality Council (NQC) are seeking to gather information in relation to determining priority standards and quality management issues affecting the MSME sector.  This is being done in order to develop online education progammes focusing on the quality aspects affecting the sector.  We therefore request a few moments of your time to complete the following survey.  All information provided will be kept strictly confidential.
The deadline to complete is 2023-06-09
 
If you have any questions, please feel free to contact TTBS via (868) 662-8827 ext.2530 and email at kevin.crichlow@ttbs.org.tt or NEDCO at 821-5800 ext 2016 and malexander@nedco.gov.tt

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* 1. Contact Information (optional e.g. company Name )

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* 2. Email/Phone: 

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* 3. Please select the option that best describes your organization or business.

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* 4. Size of your organization - what is the approximate total number of employees that your organization has at all the locations in Trinidad and Tobago?

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* 5. What is the structure of your business?

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* 6. A good quality product or service is one that:

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* 7. Using a scale of 1 to 5 where 1 = NOT AT ALL IMPORTANT and 5 = VERY IMPORTANT, how important are quality and standards to your business success and competitiveness?

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* 8. Do you think that quality and standards can be used as an organizational strategy to differentiate from your competitors?

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* 9. Please Indicate how you maintain quality within your organizations operations?

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* 10. Does your organization identify and address customer requirements?

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* 11. Does your organization identify and address customer complaints?

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* 12. Has your organization clearly figured out or does specific things or have specific processes in how your product/good/service is developed or delivered?

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* 13. Have any of your clients/customers asked you to implement any kind of standards or satisfy any kind of requirement?

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* 14. Do you have to comply with some standard in order to operate your business?

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* 15. Do you know what standards apply to your business?

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* 16. Are you familiar with any of these standards? From the lists provided, please identify the top 5 standards in order of priority that you would like to get assistance with understanding or implementing the requirements
Management Systems:

  1 2 3 4 5 N/A
Environmental Management Eg. ISO 14001
Food Safety Eg ISO 22000
Occupational Health and Safety Eg ISO 45001
Quality Management E.g ISO 9001
Information Technology - Security Techniques - Information Security Management Systems – Requirements Eg. TTS/ISO 27001
Risk Management Eg. ISO 35000

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* 17. Are you familiar with any of these standards? From the lists provided, please identify the top 5 standards in order of priority that you would like to get assistance with understanding or implementing the requirements
Labelling:

  1 2 3 4 5 N/A
TTS 76:PART 1:2006 - Requirements for Labelling - Part 1: General Principles (2nd Revision)
TTS 76: Part 2: 1994 Requirements for Labelling - Part 2: Labelling of Prepackaged Goods
TTS 76:PART 8:2011 Requirements for Labelling - Part 8: Labelling of Retail Packages of Pesticides (2nd Revision)
TTS 76: Part 13:2016 Requirements for Labelling - Part 13: Labelling of Electrical Appliances (3rd Revision)
TTS 76:Part 15:2005 Requirements for Labelling - Part 15: Labelling of General Household and Automotive Cleaning Chemicals (1st Revision) or most recent version

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* 18. Are you familiar with any of these standards? From the lists provided, please identify the top 5 standards in order of priority that you would like to get assistance with understanding or implementing the requirements
Sectoral :

  1 2 3 4 5 N/A
ADVERTISING
TTS 94-1:2017 - Advertising - Part 1: General Requirements (3rd Revision)
AGRICULTURE AND AGRO PROCESSING
TTS 648:2020 Good Agricultural Practices (GAP) - Fresh Produce – Requirements
CONSTRUCTION
TTS 599:2006, Guide to the Design and Construction of Small Buildings
TTCS 2:2020 Concrete Masonry Units - Compulsory Requirements
TTS 171:Part 1:2015 Trinidad and Tobago Electrical Wiring Code - Part 1: Low voltage installations (1st Revision)
FASHION
TTCS 10:2021 - Garments and Textiles - Compulsory Requirements
TTS 625:2013 Garment Construction - Requirements (1st Revision)
TTS/ISO 20345:2011 Personal Protective Equipment - Safety Footwear
FOOD AND BEVERAGE MANUFACTURING
TTS 642:2018, Good Manufacturing Practices (GMP) for the Food Industry – Requirements
TOURISM
TTS 22-1:2012 - Requirements for Tourist Accommodation - Part 1: Hotels and Guesthouses (2nd Revision)
TTS 22-2:2014, Requirements for Tourist Accommodation – Part 2: Bed & Breakfast and Self-Catering Facilities (1st Revision)
TTS 22-3:2011, Requirements for Tourist Accommodation – Part 3: Villas
TTS 579:2018 -Tour Guiding Services - Requirements (1st Revision)
TTS 580:2009, Tour Operators – Specification
TTS 296:2008, Tourist Land Transport Service Providers – Code of Practice

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* 19. Are you familiar with any of these standards? From the lists provided, please identify the top 5 standards in order of priority that you would like to get assistance with understanding or implementing the requirements
Other:

  1 2 3 4 5 N/A
TTS/ISO 37000:2022 Governance of Organizations – Guidance
TTS 626:2013 Good Management Practices for Micro, Small and Medium Enterprises – Requirements
TTS 547:1998 Specification for the Effluent From Industrial Processes Discharged into the Environment
TTS/ISO 10002:2008 Quality Management - Customer Satisfaction - Guidelines for Complaints Handling in Organizations
TTS/ISO/TS 29001:2010 Petroleum, Petrochemical and Natural Gas Industries - Sector-Specific Quality Management Systems - Requirements for Product and Service Supply Organizations
TTS/ISO/IEC 17025:2022 General Requirements for the Competence of Testing and Calibration Laboratories

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* 20. What are some of your challenges in implementing standards and quality management in your business operations?

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* 21. What will motivate you to adopt quality standards in your business?

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* 22. Can you name any specific standards related needs for your sector?

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* 23. If you could change just one thing in your sector with regard to improving quality, what would that be?

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* 24. How do you prefer your training delivered?

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* 25. Do you prefer live or on demand webinars?

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* 26. what time of the day would suit you for training?

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* 27. How long do you think educational webinars should be?

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* 28. Do you prefer an interactive webinar?

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* 29. Any other remarks

T