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OFG Customer Experience Survey
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1.
Your Name and Company Name
(Required.)
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2.
Your OFG Team Member name:
(Required.)
Alicia Fuentez
Jayde Landry
Amy Smith
Tony
Tommie Bouck
Nicole Rice
Jamie Finnen
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3.
Timeliness of our services/deliverables:
(Required.)
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
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4.
Timeliness of our response to your calls or inquiries:
(Required.)
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
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5.
Overall satisfaction with your OFG team:
(Required.)
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
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6.
Explanations presented in a clear and understandable manner:
(Required.)
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
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7.
How likely is it that you would recommend OFG to a friend or colleague?
(Required.)
Very Unlikely
Unlikely
Neutral
Likely
Definitely
Very Unlikely
Unlikely
Neutral
Likely
Definitely
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8.
To help us serve you better, what are YOUR objections or key priorities to focus on this year from a financial standpoint?
(Required.)
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9.
Is there anything that OFG could have done to enhance your service experiences? Tell us what more you would like from OFG or express other comments/questions.
(Required.)
Current Progress,
0 of 9 answered