OFG Customer Experience Survey Question Title * 1. Your Name and Company Name OK Question Title * 2. Your OFG Team Member name: Alicia Fuentez Jayde Landry Amy Smith Tony Tommie Bouck Nicole Rice Jamie Finnen OK Question Title * 3. Timeliness of our services/deliverables: Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 4. Timeliness of our response to your calls or inquiries: Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 5. Overall satisfaction with your OFG team: Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 6. Explanations presented in a clear and understandable manner: Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 7. How likely is it that you would recommend OFG to a friend or colleague? Very Unlikely Unlikely Neutral Likely Definitely Very Unlikely Unlikely Neutral Likely Definitely OK Question Title * 8. To help us serve you better, what are YOUR objections or key priorities to focus on this year from a financial standpoint? OK Question Title * 9. Is there anything that OFG could have done to enhance your service experiences? Tell us what more you would like from OFG or express other comments/questions. OK DONE