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* 1. Please enter your email address?

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* 2. Please enter your job title.

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* 3. Do you use chat and if so, what system do you use?

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* 4. Do you offer callers a call back option and if so, what system do you use?

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* 5. Which phone system do you use?

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* 6. Which system do you use to manage guest email?

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* 7. Which WFM system do you use?

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* 8. Compared to 2019, is your call volume up, down or about the same?

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* 9. Compared to 2019, is your AHT up, down or about the same?

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* 10. What is your organization doing to keep colleagues engaged and supported during the increased workload as travel rebounds?

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* 11. Please share any topics or suggestions you would prefer for upcoming virtual events, survey topics or polling questions.

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