Member Satisfaction Survey 2018

Question Title

* 1. How long have you been a member at Caro Smart Financial Solutions?

0-4 years

5-8 years

9-12 years

Over 12 years

Question Title

* 2. How often do you use each branch and services?


Pulaski	Pulaski menu
Rosewood	Rosewood menu
Upstate Branch	Upstate Branch menu
Online Services	Online Services menu
Phone Services	Phone Services menu

Question Title

* 3. Do you feel welcomed when you walk into a branch?

Yes

	Very Poor	Poor	Fair	Average	Good	Very Good	Excellent	N/A
Are we courteous and attentive?	Are we courteous and attentive? Very Poor	Are we courteous and attentive? Poor	Are we courteous and attentive? Fair	Are we courteous and attentive? Average	Are we courteous and attentive? Good	Are we courteous and attentive? Very Good	Are we courteous and attentive? Excellent	Are we courteous and attentive? N/A
Are you helped in a timely manner?	Are you helped in a timely manner? Very Poor	Are you helped in a timely manner? Poor	Are you helped in a timely manner? Fair	Are you helped in a timely manner? Average	Are you helped in a timely manner? Good	Are you helped in a timely manner? Very Good	Are you helped in a timely manner? Excellent	Are you helped in a timely manner? N/A
Do we process your transactions/requests correctly?	Do we process your transactions/requests correctly? Very Poor	Do we process your transactions/requests correctly? Poor	Do we process your transactions/requests correctly? Fair	Do we process your transactions/requests correctly? Average	Do we process your transactions/requests correctly? Good	Do we process your transactions/requests correctly? Very Good	Do we process your transactions/requests correctly? Excellent	Do we process your transactions/requests correctly? N/A
Does the employee listen carefully to understand your needs?	Does the employee listen carefully to understand your needs? Very Poor	Does the employee listen carefully to understand your needs? Poor	Does the employee listen carefully to understand your needs? Fair	Does the employee listen carefully to understand your needs? Average	Does the employee listen carefully to understand your needs? Good	Does the employee listen carefully to understand your needs? Very Good	Does the employee listen carefully to understand your needs? Excellent	Does the employee listen carefully to understand your needs? N/A
Does staff recommend services that might be helpful to you?	Does staff recommend services that might be helpful to you? Very Poor	Does staff recommend services that might be helpful to you? Poor	Does staff recommend services that might be helpful to you? Fair	Does staff recommend services that might be helpful to you? Average	Does staff recommend services that might be helpful to you? Good	Does staff recommend services that might be helpful to you? Very Good	Does staff recommend services that might be helpful to you? Excellent	Does staff recommend services that might be helpful to you? N/A
Overall, how would you rate our service?	Overall, how would you rate our service? Very Poor	Overall, how would you rate our service? Poor	Overall, how would you rate our service? Fair	Overall, how would you rate our service? Average	Overall, how would you rate our service? Good	Overall, how would you rate our service? Very Good	Overall, how would you rate our service? Excellent	Overall, how would you rate our service? N/A

Very Poor

Poor

Fair

Average

Good

Very Good

Excellent

N/A

Are we courteous and attentive?

Are we courteous and attentive? Very Poor

Are we courteous and attentive? Poor

Are we courteous and attentive? Fair

Are we courteous and attentive? Average

Are we courteous and attentive? Good

Are we courteous and attentive? Very Good

Are we courteous and attentive? Excellent

Are we courteous and attentive? N/A

Are you helped in a timely manner?

Are you helped in a timely manner? Very Poor

Are you helped in a timely manner? Poor

Are you helped in a timely manner? Fair

Are you helped in a timely manner? Average

Are you helped in a timely manner? Good

Are you helped in a timely manner? Very Good

Are you helped in a timely manner? Excellent

Are you helped in a timely manner? N/A

Do we process your transactions/requests correctly?

Do we process your transactions/requests correctly? Very Poor

Do we process your transactions/requests correctly? Poor

Do we process your transactions/requests correctly? Fair

Do we process your transactions/requests correctly? Average

Do we process your transactions/requests correctly? Good

Do we process your transactions/requests correctly? Very Good

Do we process your transactions/requests correctly? Excellent

Do we process your transactions/requests correctly? N/A

Does the employee listen carefully to understand your needs?

Does the employee listen carefully to understand your needs? Very Poor

Does the employee listen carefully to understand your needs? Poor

Does the employee listen carefully to understand your needs? Fair

Does the employee listen carefully to understand your needs? Average

Does the employee listen carefully to understand your needs? Good

Does the employee listen carefully to understand your needs? Very Good

Does the employee listen carefully to understand your needs? Excellent

Does the employee listen carefully to understand your needs? N/A

Does staff recommend services that might be helpful to you?

Does staff recommend services that might be helpful to you? Very Poor

Does staff recommend services that might be helpful to you? Poor

Does staff recommend services that might be helpful to you? Fair

Does staff recommend services that might be helpful to you? Average

Does staff recommend services that might be helpful to you? Good

Does staff recommend services that might be helpful to you? Very Good

Does staff recommend services that might be helpful to you? Excellent

Does staff recommend services that might be helpful to you? N/A

Overall, how would you rate our service?

Overall, how would you rate our service? Very Poor

Overall, how would you rate our service? Poor

Overall, how would you rate our service? Fair

Overall, how would you rate our service? Average

Overall, how would you rate our service? Good

Overall, how would you rate our service? Very Good

Overall, how would you rate our service? Excellent

Overall, how would you rate our service? N/A

Question Title

* 1. How long have you been a member at Caro Smart Financial Solutions?

Question Title

* 2. How often do you use each branch and services?

Question Title

* 3. Do you feel welcomed when you walk into a branch?

Question Title

* 4. Would you please take a minute to tell us about your service experience?