Heating & Cooling Incentive - Contractor Support Survey Question Title * 1. How many employees enter incentives for your company? Less than 5 5-10 10-25 25-50 More than 50 Question Title * 2. On average how many incentive applications does your company enter per month? Less than 5 5-10 10-25 25-50 More than 50 Question Title * 3. On average how many times per month do you contact HRAI for assistance with the Heating and Cooling Incentive Program? Less than 5 5-10 10-25 25-50 More than 50 Question Title * 4. How do you prefer to communicate with HRAI for Heating and Cooling Incentive support? Phone E-mail Fax Question Title * 5. On a scale of 1 to 5, how frequently do you contact HRAI for the following Heating & Cooling Incentive contractor support services: Never Require Assistance1 2 3 4 Always Require Assistance 5 Entering claims Entering claims Never Require Assistance1 Entering claims 2 Entering claims 3 Entering claims 4 Entering claims Always Require Assistance 5 Correcting claims Correcting claims Never Require Assistance1 Correcting claims 2 Correcting claims 3 Correcting claims 4 Correcting claims Always Require Assistance 5 AHRI support AHRI support Never Require Assistance1 AHRI support 2 AHRI support 3 AHRI support 4 AHRI support Always Require Assistance 5 Equipment eligibility Equipment eligibility Never Require Assistance1 Equipment eligibility 2 Equipment eligibility 3 Equipment eligibility 4 Equipment eligibility Always Require Assistance 5 Contractor profile updates, licenses & other required docs. Contractor profile updates, licenses & other required docs. Never Require Assistance1 Contractor profile updates, licenses & other required docs. 2 Contractor profile updates, licenses & other required docs. 3 Contractor profile updates, licenses & other required docs. 4 Contractor profile updates, licenses & other required docs. Always Require Assistance 5 Login assistance Login assistance Never Require Assistance1 Login assistance 2 Login assistance 3 Login assistance 4 Login assistance Always Require Assistance 5 Question Title * 6. Overall, how would you score your satisfaction with the following support HRAI provides to contractors within the Heating and Cooling Incentive program: Very Satisfied Mostly Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied Entering claims Entering claims Very Satisfied Entering claims Mostly Satisfied Entering claims Satisfied Entering claims Somewhat Dissatisfied Entering claims Very Dissatisfied Correcting claims Correcting claims Very Satisfied Correcting claims Mostly Satisfied Correcting claims Satisfied Correcting claims Somewhat Dissatisfied Correcting claims Very Dissatisfied AHRI support AHRI support Very Satisfied AHRI support Mostly Satisfied AHRI support Satisfied AHRI support Somewhat Dissatisfied AHRI support Very Dissatisfied Equipment eligibility Equipment eligibility Very Satisfied Equipment eligibility Mostly Satisfied Equipment eligibility Satisfied Equipment eligibility Somewhat Dissatisfied Equipment eligibility Very Dissatisfied Contractor profile updates, licenses & other required docs. Contractor profile updates, licenses & other required docs. Very Satisfied Contractor profile updates, licenses & other required docs. Mostly Satisfied Contractor profile updates, licenses & other required docs. Satisfied Contractor profile updates, licenses & other required docs. Somewhat Dissatisfied Contractor profile updates, licenses & other required docs. Very Dissatisfied Login assistance Login assistance Very Satisfied Login assistance Mostly Satisfied Login assistance Satisfied Login assistance Somewhat Dissatisfied Login assistance Very Dissatisfied Question Title * 7. Rate the Heating & Cooling Incentive contractor support staff at HRAI on the following: Never Rarely Sometimes Often Always Response time is prompt Response time is prompt Never Response time is prompt Rarely Response time is prompt Sometimes Response time is prompt Often Response time is prompt Always Staff are courteous Staff are courteous Never Staff are courteous Rarely Staff are courteous Sometimes Staff are courteous Often Staff are courteous Always Staff are knowledgeable Staff are knowledgeable Never Staff are knowledgeable Rarely Staff are knowledgeable Sometimes Staff are knowledgeable Often Staff are knowledgeable Always When I call HRAI, I am directed to the correct person When I call HRAI, I am directed to the correct person Never When I call HRAI, I am directed to the correct person Rarely When I call HRAI, I am directed to the correct person Sometimes When I call HRAI, I am directed to the correct person Often When I call HRAI, I am directed to the correct person Always Question Title * 8. Please provide us with any additional comments you may have pertaining to HRAI’s Heating and Cooling Incentive Contractor Support: Done
