Wirral GP Practice Survey 2024-2025

Wirral GP Practice Survey 2024-2025 from Healthwatch Wirral.

Thank you for taking the time to visit this online survey, which should take approximately ten minutes to complete. We want to hear about your experiences with your GP Practice.

This independent survey has been developed by Healthwatch Wirral so you can tell us what you are experiencing when you need the services provided by your GP Practice.

Sharing your experiences is so important and the information you provide will be shared anonymously with your GP Practice and with the people who plan and pay for GP services on the Wirral so that they know what you think works well and what needs changing for the better.

There is an optional section that helps us know more about you and will help us to make sure a wide range of people are getting the chance to have their say.

Please contact us at Healthwatch Wirral if you require any help or further information.

Tel: 0151 230 8957

Email: info@healthwatchwirral.co.uk

Find out more about how we handle your information in our privacy statement (available on request and on our website).

Question Title

* 1. Please select your GP Practice

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* 2. How do you usually contact your GP Practice? (Select all that apply)

Over the phone

Online (e.g., NHS App, PATCHS)

In person

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* 3. When you contact your GP Practice for non-urgent issues, are you ever directed to other services (e.g., community pharmacy, NHS 111, social prescribers)?

Yes

Not sure

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* 4. Have you used any online systems to request help or services from your GP (e.g., online consultation or email)? If yes, how long did it take to receive a response?

Yes, I received a response within 24 hours

Yes, I received a response within 48 hours

Yes, but it took longer than 48 hours

No, I didn’t use online systems

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* 5. Generally, how easy or difficult is it to contact your GP Practice on the phone?

Very easy

Fairly Easy

Neither easy nor difficult

Fairly difficult

Very difficult

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* 6. Overall, how helpful do you find the reception and administrative team at your GP Practice?

Very helpful

Fairly helpful

Neither helpful nor unhelpful

Fairly unhelpful

Very unhelpful

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* 7. What happened when you last phoned your GP Practice?

My call was answered straight away

My call was held in a queue and I waited until someone answered

My call was held in a queue and I asked for a call-back through an automated system

My call was held in a queue but I didn’t wait for anybody to answer

My call wasn’t answered at all

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* 8. How did your GP Practice deal with your request during your last contact?

Booked me in for an appointment

Triaged my request to an appropriate team member

Directed me to a community pharmacy or self-care

Offered me an appointment at a later date (within 2 weeks)

Advised me when to expect a reply for an online request

I don’t know or I can’t remember

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* 9. Were you offered the following choices when booking your appointment?

A choice of time or day

A choice of location (to see a healthcare professional in person)

A choice of appointment type (face-to-face, telephone, or online)

I was not offered these choices

I didn’t need a choice

I can’t remember

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* 10. How did your last appointment take place?

Over the phone

Face-to-face at my GP Practice

Face-to-face at a different GP location

Face-to-face at my home

Over a video call

By text message

By online message

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* 11. Who did you have your last appointment with?

A GP

A nurse

A pharmacist working in my GP Practice

A mental health professional

Another healthcare professional

I don’t know

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* 12. Did you have confidence and trust that the healthcare professional you saw or spoke to, listened to you?

Yes, definitely

Yes, to some extent

No, not at all

I don’t know or it didn’t apply

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* 13. At your last appointment, were you involved as much as you wanted to be in decisions about your care and treatment?

Yes, definitely

Yes, to some extent

No, not at all

I can’t remember or it didn’t apply

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* 14. Were you offered an appointment within a timeframe that you felt was reasonable?

Yes

I don’t know or can’t remember

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* 15. In the past 12 months, have you requested mental health support from your GP Practice?

Yes

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* 16. If you replied yes, what support were you provided with? (Please tick all that apply)

A referral to a mental health professional

Information about self-help resources

Medication

Access to talking therapies (e.g., CBT, counselling)

Signposting to other services (e.g., social prescribing, community groups)

I have been seen by a mental health practitioner

I was not offered any support

Other

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* 17. Are you aware that you can use the NHS App to book appointments, view your medical records, and order repeat prescriptions?

Yes

I’m not aware of these services

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* 18. Generally, how easy or difficult is it to contact your GP Practice using their website or NHS App?

Very easy

Fairly Easy

Neither easy nor difficult

Fairly Difficult

Very difficult

I haven't used it

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* 19. If you have used online services, how satisfied were you with the experience?

 Very satisfied

 Fairly satisfied

 Neither satisfied nor dissatisfied

 Fairly dissatisfied

 Very dissatisfied

 I haven’t used online services

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* 20. Were you offered appointments outside of the standard working hours (8.00 am - 5:00 pm)?

Yes

I don’t know or can’t remember

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* 21. Are you aware of the Enhanced Access services provided by your GP Practice (e.g., evening or weekend appointments or an appointment offered at another Practice)?

Yes

I'm not sure

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* 22. Do you feel that your GP Practice provides accessible services for everyone (including those with disabilities or language issues)?

Yes

I'm not sure

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* 23. How would you rate your GP practice in keeping you informed about available services and appointment options?

 Very Effective

 Effective

 Neutral

 Ineffective

 Very Ineffective

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* 24. Are you aware of any community events your GP practice is involved in (e.g., health fairs, community support programmes)?

Yes

I'm not sure

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* 25. Overall, how would you describe your experience with your GP Practice?

 Very good

 Fairly good

 Neither good nor poor

 Fairly poor

 Very poor

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* 26. What improvements would you like to see in the services provided by your GP Practice?

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* 27. Optional Demographic Information
Please indicate your age group:

Under 18

 18-24

 25-34

 35-44

 45-54

 55-64

 65-74

 75 or older

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* 28. What is your gender?

Male

Female

Non-binary

Prefer not to say

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* 29. Do you consider yourself to have a disability or long-term health condition?

Yes

Prefer not to say

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* 30. Do you care for another person (someone who depends on your for their care)?

Yes

Prefer not say

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* 31. Which of the following best describes your ethnic background?

 White (e.g., British, Irish, Other white)

 Mixed/Multiple ethnic groups

 Asian/Asian British

 Black/African/Caribbean/Black British

 Other ethnic group

 Prefer not to say

Wirral GP Practice Survey 2024-2025

Question Title

* 1. Please select your GP Practice

Question Title

* 2. How do you usually contact your GP Practice? (Select all that apply)

Question Title

* 3. When you contact your GP Practice for non-urgent issues, are you ever directed to other services (e.g., community pharmacy, NHS 111, social prescribers)?

Question Title

* 4. Have you used any online systems to request help or services from your GP (e.g., online consultation or email)? If yes, how long did it take to receive a response?

Question Title

* 5. Generally, how easy or difficult is it to contact your GP Practice on the phone?

Question Title

* 6. Overall, how helpful do you find the reception and administrative team at your GP Practice?

Question Title

* 7. What happened when you last phoned your GP Practice?

Question Title

* 8. How did your GP Practice deal with your request during your last contact?

Question Title

* 9. Were you offered the following choices when booking your appointment?

Question Title

* 10. How did your last appointment take place?

Question Title

* 11. Who did you have your last appointment with?

Question Title

* 12. Did you have confidence and trust that the healthcare professional you saw or spoke to, listened to you?

Question Title

* 13. At your last appointment, were you involved as much as you wanted to be in decisions about your care and treatment?

Question Title

* 14. Were you offered an appointment within a timeframe that you felt was reasonable?

Question Title

* 15. In the past 12 months, have you requested mental health support from your GP Practice?

Question Title

* 16. If you replied yes, what support were you provided with? (Please tick all that apply)

Question Title

* 17. Are you aware that you can use the NHS App to book appointments, view your medical records, and order repeat prescriptions?

Question Title

* 18. Generally, how easy or difficult is it to contact your GP Practice using their website or NHS App?

Question Title

* 19. If you have used online services, how satisfied were you with the experience?

Question Title

* 20. Were you offered appointments outside of the standard working hours (8.00 am - 5:00 pm)?

Question Title

* 21. Are you aware of the Enhanced Access services provided by your GP Practice (e.g., evening or weekend appointments or an appointment offered at another Practice)?

Question Title

* 22. Do you feel that your GP Practice provides accessible services for everyone (including those with disabilities or language issues)?

Question Title

* 23. How would you rate your GP practice in keeping you informed about available services and appointment options?

Question Title

* 24. Are you aware of any community events your GP practice is involved in (e.g., health fairs, community support programmes)?

Question Title

* 25. Overall, how would you describe your experience with your GP Practice?

Question Title

* 26. What improvements would you like to see in the services provided by your GP Practice?

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* 27. Optional Demographic InformationPlease indicate your age group:

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* 28. What is your gender?

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* 29. Do you consider yourself to have a disability or long-term health condition?

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* 30. Do you care for another person (someone who depends on your for their care)?

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* 31. Which of the following best describes your ethnic background?

* 27. Optional Demographic Information
Please indicate your age group: