The Northern District of Illinois Bankruptcy Court is committed to delivering excellent service to our customers. To assess our performance, we will be conducting an external customer service survey over the next several weeks. We kindly ask that you take a few moments to share your feedback about your recent customer experience. All responses are anonymous.

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* 1. Please identify your role with the court.

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* 2. Do you conduct business at:

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* 3. How often do you do business with the court?

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* 4. What was the nature of your business with the court recently?

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* 5. When appearing for court via Zoom, the sound quality is clear and easy to understand.

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* 6. Please rate the statements below by choosing the following options for each statement

  Strongly Agree Agree Neutral Disagree Strongly Disagree
Having electronic options for hearings and filings are beneficial.
I was able to get my court business done in a reasonable amount of time.
I easily found the Zoom invite for the courtroom.
The court's hours of operation made it easy for me to do my business.
The court forms I needed were clear and easy to understand.
The court's website provides sufficient easy to locate information.

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* 7. The email or telephone instructions received from the court staff was consistent and easy to follow:

  Yes No NA
Case Administration
Courtroom Services
Fiscal
Systems/IT
Training/ECF Help Desk

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* 8. When needed, I was able to contact a staff member by telephone:

  Yes No NA
Case Administration
Courtroom Services
Fiscal
Systems/IT
Training/ECF Help Desk

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* 9. In your most recent customer service experience, how did you contact the court staff?

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* 10. When calling the court, which telephone number did you call?

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* 11. If you would like to share an experience (positive or negative) you had at our court or with one of the court staff, please explain below. If you would like to be contacted regarding this experience, please include your name, company, email address and telephone number.

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