Have your say to improve the Australian aged care system for CALD seniors

This survey is designed to gather your insights into the needs of CALD seniors in Australia in accessing and using aged care services. For the purpose of this survey CALD seniors refers to people over 65 years who were born overseas in mainly Non-English Speaking countries. In addition, CALD can also refer to how the older person self-identifies as being culturally and linguistically diverse and how culture and faith is important to them.

The survey results will inform future directions of the Partners in Culturally Appropriate Care program's resource and practice development.

It should take no more than 10-15 min to complete. Your input is very important to us.

Thank you for your support and contributions. If you have any enquiries please reach out to us at info@culturaldiversity.com.au

All information in this survey is confidential.

The PICAC program is funded by the Australian Department of Health and Ageing.

Question Title

* 1. What aged care service/services does your organisation provide? You can choose more than one option.

Home Care

Residential Care

Commonwealth Home Support Programme

Respite Care

Sector Development/ Peak Body

Research

Training and Education

Hospital and Health Care

Government/ Policy Development

Other (please specify)

Question Title

* 2. What State or Territory do you offer aged care services in? You can chose more than one option

VIC

NSW/ACT

QLD

TAS

Nationally

Other (please specify)

Question Title

* 3. The Australian government is interested to find out the needs of CALD seniors living in regional areas. Does your organisation provide aged care services to regional, rural, and remote communities?

Yes

Not yet

Question Title

* 4. If you answered Yes to question 3, which regions do you provide support in?

Question Title

* 5. Please indicate what issues face CALD seniors face in your area and in your services. You can choose more than one answer.

Social isolation and loneliness

Mental health

Linguistic and cultural barriers

Lack of culturally appropriate care options (for example culturally appropriate food, entertainment, rituals and festivals, links to cultural and faith groups, links to trained and culturally sensitive staff)

Lack of access to transport

Lack of understanding of the aged care service system

Access to home care services

Access to residential aged care

Lack of culturally appropriate dementia care options

Lack of culturally appropriate respite care

Other (please specify)

Question Title

* 6. Which cultural and language backgrounds do your clients come from who access your services? You can choose more than one option.

Seniors from Central and Northern European backgrounds (E.g. German, Czech, Polish, Danish, Hungarian)

Seniors from Western and Southern European backgrounds (E.g. French, Greek, Italian, Spanish, Portuguese)

Seniors from Eastern European backgrounds (E.g. Croatian, Macedonian, Serbian, Ukrainian)

Seniors from South American backgrounds (E.g. Chilean, Peruvian, Argentinian, Brazilian, Colombian)

Seniors from Central American backgrounds (E.g. Mexican, El Salvadorian)

Seniors from Middle Eastern and West Asian backgrounds (E.g. Iraqi, Lebanese, Syrian, Iranian, Turkish, Cypriot, Palestinian, Armenian, Israeli)

Seniors from South and South-East Asian backgrounds (E.g. Indian, Vietnamese, Malay, Indonesian, Filipino, Laos, Thai, Cambodian, Burmese, Bhutanese, Borneo, Afghani, Nepali, Punjabi, Pakistan, Bangladeshi)

Seniors from Central and Eastern Asian backgrounds (E.g. Chinese, Korean, Japanese, Taiwanese)

Seniors from Pacific Islander and NZ backgrounds (E.g. Samoan, Tongan, Fijian, Maori)

Seniors from Western African backgrounds (E.g. Nigerian, Ghanaian)

Seniors from East African backgrounds (E.g. Somali, Eritrean, Ethiopian, Sudanese, Southern Sudanese, Kenyan, Tanzanian)

Seniors from Northern African backgrounds (E.g. Egyptian, Tunisian, Moroccan, Libyan, Moroccan)

Seniors from Southern African backgrounds (E.g. South African, Zimbabwean, Zambian, Namibian, Mauritian)

Question Title

* 7. What do you think your organisation needs to better support the needs of CALD seniors?

Further training on diversity, equity, inclusion

Tailored diversity coaching and mentoring to develop inclusive policies and procedures

Support to access language services (interpreting/translation services)

Peer learning and networking opportunities to share good practice

Support to access multilingual health related resources

Support in how to develop partnerships and co-designing with diverse communities

Support to collect diversity data to guide inclusive program responses (including culturally appropriate intake procedures)

Support to translate diversity data for consumers and staff into targeted solutions

Support for staff to develop cross-cultural communications skills to address communication issues between diverse staff and care recipients

More resources to support CALD seniors to access and navigate aged care services (culturally appropriate care finders and navigators)

Other (please specify)

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* 8. Do you think that diversity reporting for Australian government funded aged care services should be made mandatory?

Yes

Not sure

Please comment

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* 9. Do you think the aged care sector should have a national multilingual phone line to support CALD seniors to understand the aged care system?

Yes

Not sure

Please comment

Have your say to improve the Australian aged care system for CALD seniors

Question Title

* 1. What aged care service/services does your organisation provide? You can choose more than one option.

Question Title

* 2. What State or Territory do you offer aged care services in? You can chose more than one option

Question Title

* 3. The Australian government is interested to find out the needs of CALD seniors living in regional areas. Does your organisation provide aged care services to regional, rural, and remote communities?

Question Title

* 4. If you answered Yes to question 3, which regions do you provide support in?

Question Title

* 5. Please indicate what issues face CALD seniors face in your area and in your services. You can choose more than one answer.

Question Title

* 6. Which cultural and language backgrounds do your clients come from who access your services? You can choose more than one option.

Question Title

* 7. What do you think your organisation needs to better support the needs of CALD seniors?

Question Title

* 8. Do you think that diversity reporting for Australian government funded aged care services should be made mandatory?

Question Title

* 9. Do you think the aged care sector should have a national multilingual phone line to support CALD seniors to understand the aged care system?

Question Title

* 10. Please comment on any other thoughts you have to improve the aged care system for CALD seniors.