Exit New Client Feedback Racecourse Rd Vet Feedback Survey Tell us about your recent experience Question Title * 1. How did the available consultation times work with your schedule? Very easy Easy Neither easy nor difficult Difficult Very difficult Other (please specify) Question Title * 2. Did you book your appointment through our online booking service? Yes No If you answered yes, how did you find the online booking process? Question Title * 3. How well did our phone receptionist meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Other (please specify) Question Title * 4. Did you feel welcomed when you arrived at our clinic? Extremely Very Somewhat Not so much Not at all Other (please specify) Question Title * 5. During your most recent visit, did you feel your pets needs were addressed during consultation? Yes, definitely Yes, somewhat No Other (please specify) Question Title * 6. Do you feel the treatment/s were explained and treatment options given? Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 7. Were the treatment costs explained clearly throughout the consultation/ surgery/ hospital stay? Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Other (please specify) Question Title * 8. Which of the following words would you use to describe our services? Select all that apply. Reliable High quality Empathy/Understanding Caring Good value for money Overpriced Friendly/Welcoming Ineffective Poor quality Unreliable Question Title * 9. How likely is it that you would recommend Racecourse Road Vet Clinic to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Done