Exit HCPro Customer Survey HCPro seeks to understand our customer’s responsibilities and workflows in order improve our training, education, and communication. Please take this short survey so we can best meet your needs. Question Title * 1. Where do you spend the majority of your day? At a front desk/having patient interactions At your desk in an administrative area of a healthcare facility In a home office In meetings On a clinical floor or nurses station Visiting patients in their homes Other (please specify) Question Title * 2. At what times are you most likely to read emails or answer the phone? Choose all that apply. Answer the phone Read emails Before 8 am Before 8 am Answer the phone Before 8 am Read emails 8 am - 10 am 8 am - 10 am Answer the phone 8 am - 10 am Read emails 10 am - noon 10 am - noon Answer the phone 10 am - noon Read emails 12 pm - 2 pm 12 pm - 2 pm Answer the phone 12 pm - 2 pm Read emails 2 pm - 4 pm 2 pm - 4 pm Answer the phone 2 pm - 4 pm Read emails 4 pm - 6 pm 4 pm - 6 pm Answer the phone 4 pm - 6 pm Read emails After 6 pm After 6 pm Answer the phone After 6 pm Read emails Question Title * 3. What level is your position in your organization? Non-manager Manager/supervisor Director VP-level C-suite level (CEO, CFO, etc.) Other (e.g., consultant, attorney, etc.) Question Title * 4. At what amount are you able to make purchasing decisions for work-related training and information? (If you need to get approval, please list the title of who must approve these purchases (e.g., department head, CFO). NA, I can only influence decisions Less than $100 $101 - $500 $500-$1000 $1000 - $5000 $5001 + Approver Question Title * 5. How often do you use the following devices while at work? At least once a day Several times per week Several times per month Monthly Annually Never Desktop computer Desktop computer At least once a day Desktop computer Several times per week Desktop computer Several times per month Desktop computer Monthly Desktop computer Annually Desktop computer Never Laptop Laptop At least once a day Laptop Several times per week Laptop Several times per month Laptop Monthly Laptop Annually Laptop Never Smartphone Smartphone At least once a day Smartphone Several times per week Smartphone Several times per month Smartphone Monthly Smartphone Annually Smartphone Never Tablet, such as an iPad Tablet, such as an iPad At least once a day Tablet, such as an iPad Several times per week Tablet, such as an iPad Several times per month Tablet, such as an iPad Monthly Tablet, such as an iPad Annually Tablet, such as an iPad Never Question Title * 6. How many people work in your department? 1-5 6-10 11-20 21+ Question Title * 7. Which formats have you used for work-related training in the last six months? Choose all that apply. Books Handbooks Live training Newsletters Online learning/E-learning Videos Webcasts/audioconferences Website content Other (please specify) Question Title * 8. Which formats do you plan to use for work-related training in the next twelve months? Choose all that apply. Books Handbooks Live training Newsletters Online learning/E-learning Videos Webcasts/audioconferences Website content Other (please specify) Question Title * 9. Please choose the setting that best describes where you work. Acute care hospital Ambulatory surgery center Assisted living facility Attorneys office CCRC Consulting firm Critical access hospital Healthcare system corporate office Home health agency Hospice Inpatient rehab facility Long term acute care hospital Long-term care/SNF Physician practice Psychiatric/Behavioral health hospital Third party billing or coding company Other (please specify) Question Title * 10. Which department best describes where you work? Accreditation/patient safety/quality Case management Clinical documentation improvement Compliance Education Executive leadership Graduate medical education HIM/coding Medical staff/credentialing Nursing Post-acute care Revenue cycle/billing Safety Other (please specify) Question Title * 11. Would you be interested in participating in further HCPro customer research? One-on-one call Focus group In-person discussion or job shadowing None Question Title * 12. Please include your contact information if you are willing to participate in further HCPro customer research. Name: Company: Address: Address 2: City/Town: State: -- select state -- AL AlabamaAK AlaskaAS American SamoaAZ ArizonaAR ArkansasCA CaliforniaCO ColoradoCT ConnecticutDE DelawareDC District of ColumbiaFM Federated States of MicronesiaFL FloridaGA GeorgiaGU GuamHI HawaiiID IdahoIL IllinoisIN IndianaIA IowaKS KansasKY KentuckyLA LouisianaME MaineMH Marshall IslandsMD MarylandMA MassachusettsMI MichiganMN MinnesotaMS MississippiMO MissouriMT MontanaNE NebraskaNV NevadaNH New HampshireNJ New JerseyNM New MexicoNY New YorkNC North CarolinaND North DakotaMP Northern Mariana IslandsOH OhioOK OklahomaOR OregonPW PalauPA PennsylvaniaPR Puerto RicoRI Rhode IslandSC South CarolinaSD South DakotaTN TennesseeTX TexasUT UtahVT VermontVI Virgin IslandsVA VirginiaWA WashingtonWV West VirginiaWI WisconsinWY Wyoming ZIP: Country: Email Address: Phone Number: Done