WIC Customer Satisfaction Survey

We Value Your Feedback!

At Fresno EOC WIC, you are a valued client. We want to make sure your experience is always a pleasant and beneficial one. That's why your feedback is important to us. Please take a few minutes to let us know how well we met your expectations and needs...

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* 1. If you called to schedule your appointment, was the person who helped you friendly, knowledgeable & helpful?

Yes

I did not call to schedule my appointment

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* 2. Were you greeted with a smile and in a friendly manner upon entering our office?

Yes

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* 3. How long did you wait before being called back to meet with you WIC Nutrition Assistant or Lactation Counselor?

Less than 10 minutes

10-20 minutes

Greater than 20 minutes

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* 4. During your recent visit, did you receive...
(please check all that apply)

Education on the topic of your choice?

Education on a topic NOT of your choosing or desire?

Answers to your questions?

No education received.

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* 5. How satisfied were you with the service provided by your WIC Nutrition Assistant or Lactation Counselor?

Very Satisfied

Satisfied

Not Satisfied (please share how we could have improved our service in the comment field below)

Outstanding! (please recognize an outstanding employee in the comment field below)

Comments:

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* 6. What office did you visit?

	Fresno EOC WIC Locations
Please choose a Fresno EOC WIC Location from the drop down...	Please choose a Fresno EOC WIC Location from the drop down... Fresno EOC WIC Locations menu

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* 7. Please list the day and time you arrived for your appointment

Date

Time

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* 8. What was the name of the primary WIC employee you met with? If more than one, please list.

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* 9. How would you rate the cleanliness of the WIC site you visited?

It was very clean.

It was OK but could have been cleaner

It was not very clean

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* 10. From the time you walked in...to the time you left, was your visit handled in a confidential manner?

Yes

If "No", please tell us how we could have done a better job:

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* 11. What conveniences at Fresno EOC do you value concerning your WIC appointment?
(please check all that apply)

Office remains open throughout my lunchtime.

Standard hours between 8:30 am-5:30 pm

Saturday hours at Shaw/West site (9:00am-1:00 pm)

Saturday hours at Kings Canyon site (9:00 am-1:00 pm)

Ability to Walk-in without an appointment

Ability to make an appointment to shorten my wait time

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* 12. Besides the WIC Checks/Food Vouchers that you receive,
what else do you value exclusively at your Fresno EOC WIC office?
(please check all that apply)

Club WIC

Baby Showers

LIve Well Magazines

Summer Lunch Program

Summer Mobile Dental Services

Annual Spring Event

Breastfeeding Peer Counselors

On-Site Nutrition Education

On-Line Nutrition Education

Fresno EOC WIC Website / Facebook / Twitter Social Media pages

Other (please specify)

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* 13. Thank you...We greatly appreciate your feedback!
If you want, please enter any additional comments
concerning the service you received in the box below.
If you would like someone to contact you,
please provide your name and daytime phone number.
When finished, click "Done" to exit the survey.

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Question Title

* 1. If you called to schedule your appointment, was the person who helped you friendly, knowledgeable & helpful?

Question Title

* 2. Were you greeted with a smile and in a friendly manner upon entering our office?

Question Title

* 3. How long did you wait before being called back to meet with you WIC Nutrition Assistant or Lactation Counselor?

Question Title

* 4. During your recent visit, did you receive...(please check all that apply)

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* 5. How satisfied were you with the service provided by your WIC Nutrition Assistant or Lactation Counselor?

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* 6. What office did you visit?

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* 7. Please list the day and time you arrived for your appointment

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* 8. What was the name of the primary WIC employee you met with? If more than one, please list.

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* 9. How would you rate the cleanliness of the WIC site you visited?

Question Title

* 10. From the time you walked in...to the time you left, was your visit handled in a confidential manner?

Question Title

* 11. What conveniences at Fresno EOC do you value concerning your WIC appointment?(please check all that apply)

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* 12. Besides the WIC Checks/Food Vouchers that you receive,what else do you value exclusively at your Fresno EOC WIC office?(please check all that apply)

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* 13. Thank you...We greatly appreciate your feedback! If you want, please enter any additional commentsconcerning the service you received in the box below.If you would like someone to contact you,please provide your name and daytime phone number.When finished, click "Done" to exit the survey.

* 4. During your recent visit, did you receive...
(please check all that apply)

* 11. What conveniences at Fresno EOC do you value concerning your WIC appointment?
(please check all that apply)

* 12. Besides the WIC Checks/Food Vouchers that you receive,
what else do you value exclusively at your Fresno EOC WIC office?
(please check all that apply)

* 13. Thank you...We greatly appreciate your feedback!
If you want, please enter any additional comments
concerning the service you received in the box below.
If you would like someone to contact you,
please provide your name and daytime phone number.
When finished, click "Done" to exit the survey.