Genomics Resource Center User Survey

	Very Low	Low	Moderate	High	Very high	Not applicable
Access to services and instruments	Access to services and instruments Very Low	Access to services and instruments Low	Access to services and instruments Moderate	Access to services and instruments High	Access to services and instruments Very high	Access to services and instruments Not applicable
Timeliness of delivery of service/product/data	Timeliness of delivery of service/product/data Very Low	Timeliness of delivery of service/product/data Low	Timeliness of delivery of service/product/data Moderate	Timeliness of delivery of service/product/data High	Timeliness of delivery of service/product/data Very high	Timeliness of delivery of service/product/data Not applicable
Type of instruments	Type of instruments Very Low	Type of instruments Low	Type of instruments Moderate	Type of instruments High	Type of instruments Very high	Type of instruments Not applicable
Condition/maintenance of the instruments	Condition/maintenance of the instruments Very Low	Condition/maintenance of the instruments Low	Condition/maintenance of the instruments Moderate	Condition/maintenance of the instruments High	Condition/maintenance of the instruments Very high	Condition/maintenance of the instruments Not applicable
Staff knowledge and expertise	Staff knowledge and expertise Very Low	Staff knowledge and expertise Low	Staff knowledge and expertise Moderate	Staff knowledge and expertise High	Staff knowledge and expertise Very high	Staff knowledge and expertise Not applicable
Professionalism of Center staff	Professionalism of Center staff Very Low	Professionalism of Center staff Low	Professionalism of Center staff Moderate	Professionalism of Center staff High	Professionalism of Center staff Very high	Professionalism of Center staff Not applicable
Reliability	Reliability Very Low	Reliability Low	Reliability Moderate	Reliability High	Reliability Very high	Reliability Not applicable
Consultation services/assay development	Consultation services/assay development Very Low	Consultation services/assay development Low	Consultation services/assay development Moderate	Consultation services/assay development High	Consultation services/assay development Very high	Consultation services/assay development Not applicable
Data analysis	Data analysis Very Low	Data analysis Low	Data analysis Moderate	Data analysis High	Data analysis Very high	Data analysis Not applicable
Training (content and quality)	Training (content and quality) Very Low	Training (content and quality) Low	Training (content and quality) Moderate	Training (content and quality) High	Training (content and quality) Very high	Training (content and quality) Not applicable
Communication by the Center Staff	Communication by the Center Staff Very Low	Communication by the Center Staff Low	Communication by the Center Staff Moderate	Communication by the Center Staff High	Communication by the Center Staff Very high	Communication by the Center Staff Not applicable
Usage fee rates	Usage fee rates Very Low	Usage fee rates Low	Usage fee rates Moderate	Usage fee rates High	Usage fee rates Very high	Usage fee rates Not applicable
Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?)	Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Very Low	Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Low	Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Moderate	Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) High	Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Very high	Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Not applicable
Relevant and timely improvements and/or additions to services/instrumentation	Relevant and timely improvements and/or additions to services/instrumentation Very Low	Relevant and timely improvements and/or additions to services/instrumentation Low	Relevant and timely improvements and/or additions to services/instrumentation Moderate	Relevant and timely improvements and/or additions to services/instrumentation High	Relevant and timely improvements and/or additions to services/instrumentation Very high	Relevant and timely improvements and/or additions to services/instrumentation Not applicable

Very Low

Low

Moderate

High

Very high

Not applicable

Access to services and instruments

Access to services and instruments Very Low

Access to services and instruments Low

Access to services and instruments Moderate

Access to services and instruments High

Access to services and instruments Very high

Access to services and instruments Not applicable

Timeliness of delivery of service/product/data

Timeliness of delivery of service/product/data Very Low

Timeliness of delivery of service/product/data Low

Timeliness of delivery of service/product/data Moderate

Timeliness of delivery of service/product/data High

Timeliness of delivery of service/product/data Very high

Timeliness of delivery of service/product/data Not applicable

Type of instruments

Type of instruments Very Low

Type of instruments Low

Type of instruments Moderate

Type of instruments High

Type of instruments Very high

Type of instruments Not applicable

Condition/maintenance of the instruments

Condition/maintenance of the instruments Very Low

Condition/maintenance of the instruments Low

Condition/maintenance of the instruments Moderate

Condition/maintenance of the instruments High

Condition/maintenance of the instruments Very high

Condition/maintenance of the instruments Not applicable

Staff knowledge and expertise

Staff knowledge and expertise Very Low

Staff knowledge and expertise Low

Staff knowledge and expertise Moderate

Staff knowledge and expertise High

Staff knowledge and expertise Very high

Staff knowledge and expertise Not applicable

Professionalism of Center staff

Professionalism of Center staff Very Low

Professionalism of Center staff Low

Professionalism of Center staff Moderate

Professionalism of Center staff High

Professionalism of Center staff Very high

Professionalism of Center staff Not applicable

Reliability

Reliability Very Low

Reliability Low

Reliability Moderate

Reliability High

Reliability Very high

Reliability Not applicable

Consultation services/assay development

Consultation services/assay development Very Low

Consultation services/assay development Low

Consultation services/assay development Moderate

Consultation services/assay development High

Consultation services/assay development Very high

Consultation services/assay development Not applicable

Data analysis

Data analysis Very Low

Data analysis Low

Data analysis Moderate

Data analysis High

Data analysis Very high

Data analysis Not applicable

Training (content and quality)

Training (content and quality) Very Low

Training (content and quality) Low

Training (content and quality) Moderate

Training (content and quality) High

Training (content and quality) Very high

Training (content and quality) Not applicable

Communication by the Center Staff

Communication by the Center Staff Very Low

Communication by the Center Staff Low

Communication by the Center Staff Moderate

Communication by the Center Staff High

Communication by the Center Staff Very high

Communication by the Center Staff Not applicable

Usage fee rates

Usage fee rates Very Low

Usage fee rates Low

Usage fee rates Moderate

Usage fee rates High

Usage fee rates Very high

Usage fee rates Not applicable

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?)

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Very Low

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Low

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Moderate

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) High

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Very high

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Not applicable

Relevant and timely improvements and/or additions to services/instrumentation

Relevant and timely improvements and/or additions to services/instrumentation Very Low

Relevant and timely improvements and/or additions to services/instrumentation Low

Relevant and timely improvements and/or additions to services/instrumentation Moderate

Relevant and timely improvements and/or additions to services/instrumentation High

Relevant and timely improvements and/or additions to services/instrumentation Very high

Relevant and timely improvements and/or additions to services/instrumentation Not applicable

Question Title

* 2. Please comment on services/products that the Genomics Resource Center needs to improve. For the service/product referenced above as needing improvement, how critical to your research is it to have this service/product available from a Resource Center?

Question Title

* 3. Are there services/products/instruments not currently available in University Resource Centers that you recommend the University pursue making available in the Genomics Resource Center?

YES

If yes, please describe:

Question Title

* 4. Does your Laboratory obtain services similar to those offered by the Genomics Resource Center from a different source?

YES

Genomics Resource Center User Survey

GRC

Question Title

* 1. What is your level of satisfaction with the following in relation to the Genomics Resource Center:

Question Title

* 2. Please comment on services/products that the Genomics Resource Center needs to improve. For the service/product referenced above as needing improvement, how critical to your research is it to have this service/product available from a Resource Center?

Question Title

* 3. Are there services/products/instruments not currently available in University Resource Centers that you recommend the University pursue making available in the Genomics Resource Center?

Question Title

* 4. Does your Laboratory obtain services similar to those offered by the Genomics Resource Center from a different source?