GoCo Volunteer survey

Question Title

* 1. Which outlet do you volunteer for?

Gunnedah

Kootingal/Nundle

Barraba

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* 2. Do you think our support ADEQUATELY and APPROPRIATELY meet our clients’ needs?

Yes

If no, what additional/different supports are needed?

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* 3. Are our clients helped TO MAINTAIN OR IMPROVE THEIR ABILITY to live the life they want at home and in their community?

Always

Usually

Sometimes

Never

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* 4. Do our clients UNDERSTAND the support we offer, how support can be booked or changed, our fees, how they can give feedback or complain, and their entitlements and rights?

Always

Usually

Sometimes

Never

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* 5. As a result of our support and risk planning, do you think our clients are MORE SAFE, SECURE, INDEPENDENT AND BETTER ABLE TO LIVE AT HOME?

Always

Usually

Sometimes

Never

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* 6. Are you given sufficient and appropriate information and training about your ROLE, RESPONSIBILITIES and expected CONDUCT?

Always

Usually

Sometimes

Rarely

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* 7. Are you given sufficient and appropriate information about HOW WE OPERATE?

Always

Usually

Sometimes

Rarely

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* 8. Are you given sufficient and appropriate information about CLIENTS’ NEEDS and HOW they want to be supported by you?

Always

Usually

Sometimes

Rarely

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* 9. Do we LISTEN to you and any concerns you may have about your responsibilities, about clients, and/or any suggestions you have about how we could improve?

Always

Usually

Sometimes

Rarely

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* 10. Are you satisfied with our SKILL, KNOWLEDGE, CONDUCT COMMUNICATION with you and clients, and with the QUALITY of our work?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

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* 11. Do you feel SAFE when performing your volunteer duties?

Always

Usually

Sometimes

Rarely

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* 12. Have you ever COMPLAINED about our activities or support?

If no, would you feel comfortable making a complaint; if yes, was your complaint dealt with promptly/appropriately?

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* 13. Overall HOW SATISFIED are you with your role, responsibilities, workload, safety, performance, supervision and training?

Very satisfied

Satisfied

Mostly satisfied

Dissatisfied

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* 14. Could we provide A BETTER SERVICE?

Yes

If yes, how?

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* 15. OVERALL, how would you rank the transport support we offer clients and how we operate?

Very Good

Good

Okay

Poor

GoCo Volunteer survey

Question Title

* 1. Which outlet do you volunteer for?

Question Title

* 2. Do you think our support ADEQUATELY and APPROPRIATELY meet our clients’ needs?

Question Title

* 3. Are our clients helped TO MAINTAIN OR IMPROVE THEIR ABILITY to live the life they want at home and in their community?

Question Title

* 4. Do our clients UNDERSTAND the support we offer, how support can be booked or changed, our fees, how they can give feedback or complain, and their entitlements and rights?

Question Title

* 5. As a result of our support and risk planning, do you think our clients are MORE SAFE, SECURE, INDEPENDENT AND BETTER ABLE TO LIVE AT HOME?

Question Title

* 6. Are you given sufficient and appropriate information and training about your ROLE, RESPONSIBILITIES and expected CONDUCT?

Question Title

* 7. Are you given sufficient and appropriate information about HOW WE OPERATE?

Question Title

* 8. Are you given sufficient and appropriate information about CLIENTS’ NEEDS and HOW they want to be supported by you?

Question Title

* 9. Do we LISTEN to you and any concerns you may have about your responsibilities, about clients, and/or any suggestions you have about how we could improve?

Question Title

* 10. Are you satisfied with our SKILL, KNOWLEDGE, CONDUCT COMMUNICATION with you and clients, and with the QUALITY of our work?

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* 11. Do you feel SAFE when performing your volunteer duties?

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* 12. Have you ever COMPLAINED about our activities or support?

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* 13. Overall HOW SATISFIED are you with your role, responsibilities, workload, safety, performance, supervision and training?

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* 14. Could we provide A BETTER SERVICE?

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* 15. OVERALL, how would you rank the transport support we offer clients and how we operate?

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* 16. Please describe any OTHER ISSUES, COMMENTS OR SUGGESTIONS:

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* 17. If you would like GoCo to see your individual response and to discuss any changes you have suggested with you, please write your name here: