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I am given the care and services that I need. (18)
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I understand my support choices, service agreement, support plan and the fees I have to pay.
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I understand other information GoCo has provided (eg about how to complain and what my rights are).
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I believe I am given choice in care and service provision. (22)
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The services provided to me are planned and reliable (eg assistance is provided on the days/times agreed). (19)
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I feel confident with the way the staff provide care and services to me. (17)
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Staff/volunteers support me to be independent and able to participate in my local community. (27)
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The staff know what is important to me and respect my needs and preferences (lifestyle, customs, culture, language and my religious and spiritual preferences). (24)
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Staff listen to me and respond quickly and sensitively to my needs. (25)
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I feel comfortable about making a complaint if I need to. (30)
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I am generally happy with the care and services I receive. (8)
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My quality of life has improved since the service started. (34)
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