GoCo CHSP Consumer survey Question Title * 1. What ACTIVITIES do you attend? What SUPPORT do you receive from us? (You may tick more than one box.) Bingo Aboriginal Elders Arts and Craft Exercise, strength and balance group Transport Meals with friends / Coffee Club Lawn mowing Social groups at the GoCo Centre Tambar Springs meals & activities Shopping/ community outings One off trips or overnight excursions Meals on wheels Respite care Other (please specify) OK Question Title * 2. Is this support SUFFICIENT and APPROPRIATE to your needs (including to help you have as much social contact as you want with people you like)? Yes No If no, what additional/different supports do you need? OK Question Title * 3. Does our support help you TO MAINTAIN YOUR INDEPENDENCE and ABILITY to live the life you want at home and in your community? No Helps a little Helps moderately Of great help No Helps a little Helps moderately Of great help OK Question Title * 4. Have you ever COMPLAINED about our activities or support? Yes; was your complaint dealt with promptly and appropriately? No; would you feel comfortable to complain/provide feedback in future? OK Question Title * 5. As a result of our support and planning, do you feel MORE SAFE, SECURE, INDEPENDENT AND BETTER ABLE TO LIVE AT HOME? No A bit Generally Always N/A No A bit Generally Always N/A OK Question Title * 6. Are our workers and volunteers RELIABLE? (For example, do they do what they say they are going to do, when they say they are going to do it?) Always Usually Sometimes Rarely Never OK Question Title * 7. Do we provide the support AGREED in your support plan? Always Usually Sometimes Rarely Never OK Question Title * 8. Do we LISTEN to you and ASK how you think our support and activities could be improved? Always Usually Sometimes Rarely Never OK Question Title * 9. Do we RESPECT YOU and YOUR LIFESTYLE, CULTURE and/or RELIGION? Always Usually Sometimes Rarely Never OK Question Title * 10. Are you satisfied with our SKILL, KNOWLEDGE, CONDUCT & the QUALITY of our work? Always Usually Sometimes Rarely Never OK Question Title * 11. Could we provide A BETTER SERVICE to you? Yes No If Yes, how? OK Question Title * 12. Are you satisfied with the MANAGEMENT AND COST of our support? Very satisfied Satisfied Mostly satisfied Dissatisfied OK Question Title * 13. Overall, are you happy with our support? Very satisfied Satisfied Dissatisfied Very dissatisfied OK Question Title * 14. Do you identify as Aboriginal or Torres Strait Islander? Yes No OK Question Title * 15. How often do you use the internet to search for health information and advice? Always Often Rarely Never I don't have access to the internet OK Question Title * 16. If you would like GoCo to see your individual response, please write your name here: OK DONE