Water Authority - Cayman
Laboratory Customer Feedback Survey

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* 1. Which of the following customers would you consider yourself to be:

Internal Customer (i.e. other Water Authority department)

Corporate Customer (i.e. private company, other Government authority, etc.)

Individual Customer (i.e. private home owner)

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* 2. How frequently do you use the services of the Laboratoy?

First Time User

Weekly

Monthly

Yearly

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* 3. Please rate your overall satisfaction with the services offered by the Laboratory.

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* 4. How satisfied are you with each of the following technical services provided by the Laboratory?

	Exceeded Expectations	Met Expectations	Did Not Meet Expectations	N/A
Quality/reliability of test results.	Quality/reliability of test results. Exceeded Expectations	Quality/reliability of test results. Met Expectations	Quality/reliability of test results. Did Not Meet Expectations	Quality/reliability of test results. N/A
Variety of test types offered.	Variety of test types offered. Exceeded Expectations	Variety of test types offered. Met Expectations	Variety of test types offered. Did Not Meet Expectations	Variety of test types offered. N/A
Responses to technical questions and/or concerns.	Responses to technical questions and/or concerns. Exceeded Expectations	Responses to technical questions and/or concerns. Met Expectations	Responses to technical questions and/or concerns. Did Not Meet Expectations	Responses to technical questions and/or concerns. N/A
Clarity of Lab Reports.	Clarity of Lab Reports. Exceeded Expectations	Clarity of Lab Reports. Met Expectations	Clarity of Lab Reports. Did Not Meet Expectations	Clarity of Lab Reports. N/A
Quality of communication.	Quality of communication. Exceeded Expectations	Quality of communication. Met Expectations	Quality of communication. Did Not Meet Expectations	Quality of communication. N/A

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* 5. How satisfied are you with each of the following services provided by the Laboratory?

	Extremely Satisfied	Satisfied	Not Satisfied	Extremely Dissatisfied
Quality of customer service.	Quality of customer service. Extremely Satisfied	Quality of customer service. Satisfied	Quality of customer service. Not Satisfied	Quality of customer service. Extremely Dissatisfied
Sample submission process.	Sample submission process. Extremely Satisfied	Sample submission process. Satisfied	Sample submission process. Not Satisfied	Sample submission process. Extremely Dissatisfied
Result distribution process.	Result distribution process. Extremely Satisfied	Result distribution process. Satisfied	Result distribution process. Not Satisfied	Result distribution process. Extremely Dissatisfied
Overall turn-around time.	Overall turn-around time. Extremely Satisfied	Overall turn-around time. Satisfied	Overall turn-around time. Not Satisfied	Overall turn-around time. Extremely Dissatisfied
Invoicing process.	Invoicing process. Extremely Satisfied	Invoicing process. Satisfied	Invoicing process. Not Satisfied	Invoicing process. Extremely Dissatisfied

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* 6. When there is a problem with your sample(s), do you receive adequate feedback from the Laboratory?

Yes

No

N/A

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* 7. Thank you for your feedback! Do you have any other comments, questions or concerns that you would like us to be aware of?