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* 1. At what location did you receive services?

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* 2. What program did you participate in most recently?

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* 3. How would you rate Goodwill's customer service?

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* 4. Did the service(s) provided meet your expectations?

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* 5. How would you rate the knowledge and professionalism of our staff?

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* 6. Did staff treat you with dignity and respect?

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* 7. Were services easy to access?

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* 8. Do you feel the services you received were helpful in meeting your goals?

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* 9. Were you included in choices throughout services? 

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* 10. What could we do to help more people?

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* 11. Would you recommend Goodwill to others?

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* 12. Would you like to leave any comments for the Goodwill staff that helped you? 

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* 13. If you would like someone to contact you about your experience at Goodwill please email your question or concern to satisfactionsurvey@goodwillnwnc.org For a quicker response: ask someone before you leave the Center.

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