TSPC Customer Service survey: Licensing (General)

This survey was developed specifically for customers requesting assistance from TSPC staff. Each of TSPC's units (Licensing, Program Approval, Professional Practices, and Budget and Rules) starts with the same questions (Q1-Q9). Additional questions are specific to the unit.
1.Name (optional)
2.Organization (optional)
3.Email address (optional)
4.Timeliness: How would you rate the timeliness of the services provided by the Teacher Standards and Practices Commission? 
Poor
Below Average
Average
Good
Excellent
N/A
5.Accuracy: How would you rate the ability of the Teacher Standards and Practices Commission staff to provide services correctly the first time?
Below Average
Average
Good
Excellent
N/A
6.Helpfulness: How would you rate the helpfulness of the Teacher Standards and Practices Commission employees?
Poor
Below Average
Average
Good
Excellent
N/A
7.Knowledge and Expertise: How would you rate the knowledge and expertise of the Teacher Standards and Practices Commission employees?
Poor
Below Average
Average
Good
Excellent
N/A
8.Availability of information: How would you rate the availability of information at the Teacher Standards and Practices Commission?
Poor
Below Average
Average
Good
Excellent
N/A
9.Overall customer service: How would you rate the overall quality of services provided by the Teacher Standards and Practices Commission? 
Poor
Below Average
Average
Good
Excellent
N/A
10.Did you feel your interaction was respectful and friendly?
11.If asking a question, did you feel you received a complete answer?
12.If we made promises for follow-up, were those promises kept?
13.How could we improve our customer service?
14.What did you like best about our customer service?
15.How easy is it to navigate our website (not eLicensing)?
Poor
Below Average
Average
Good
Excellent
N/A
Current Progress,
0 of 15 answered