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* 1. Have you used a lawyer before?

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* 2. How was your experience with the lawyer you used?

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* 3. What did you like about using a lawyer?

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* 4. What did you not like about using a lawyer?

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* 5. Did you learn anything from using a lawyer?

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* 6. Can you tell us what you learnt from using a lawyer.

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* 7. Did the use of a lawyer help achieve your objectives? If yes, to what extent?

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* 8. What do you think the lawyer could have done to improve your experience?

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* 9. How satisfied were you with the lawyer's communication with you on the progress of your case?

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* 10. Would you use the same lawyer again?

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* 11. If yes, why would you use the same lawyer?

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* 12. If no, why would you not use the same lawyer?

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* 13. Would you consider using different lawyers for your different needs?

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* 14. If you have never used a lawyer, is there a particular reason why?

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* 15. Are you likely to refer the lawyer you used to another person?

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* 16. Did you have any concerns/issues with paying for the legal services rendered?

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* 17. If yes, what were the concerns?

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* 18. What will you say are the major strengths and weaknesses of the lawyer you used?

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* 19. Are you an Employer, Employee, or a Business Person?

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* 20. Which industry do you work in?

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* 21. Please state any other thing you have to say about using lawyers generally?

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