About this survey

Thank you very much for attending the workshop on Monday 29th April 2024

We would like to know whether you think the session achieved it's aims and how we can change and improve the session for future participants.

There are optional comment boxes for you to provide additional feedback. Please be honest, your feedback is anonymous and positive and negative feedback will be greatly valued.

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* 1. In your opinion, to what extent did we meet the aims of the workshop which were:
  1. To help you prevent, respond to and de-escalate challenging situations.
  2. To help you improve your own resilience to challenging situations.
  3. To share good customer experience practice and expertise that currently exists within teams

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* 2. Please rate the usefulness of each of the 4 main sections of the workshop. There is space for you to write additional comments and feedback for each of the 4 main sections.

  1/5  Not Useful 2/5 3/5  Useful 4/5 5/5  Very useful
The four parts of Customer Experience
Effective Communications
Transactional Analysis
Emotional Intelligence

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* 3. What do you think you will do differently (or continue to do) as a result of attending this workshop?

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* 4. Are there any changes you think we should make to the workshop?

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* 5. Anything else you want to comment on?

Thank you for completing this evaluation survey. Your answers will help us to continue to develop the workshop programme.  Jon Colman, Facilitator.

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