Grandview Medical Centre Patient Survey 2019-2020 All information retrieved from this survey will be kept confidential and will only be used to improve services here at Grandview Medical Centre. We will continue to try and serve your needs as best we can. Please answer the following questions as honestly as you can.Thanks in advance,The Physicians of Grandview Question Title 1. How satisfied are you with...? Very Satisfied Satisfied Neutral Dissatisfied Strongly Dissatisfied The overall quality of care at our doctor office/clinic The overall quality of care at our doctor office/clinic Very Satisfied The overall quality of care at our doctor office/clinic Satisfied The overall quality of care at our doctor office/clinic Neutral The overall quality of care at our doctor office/clinic Dissatisfied The overall quality of care at our doctor office/clinic Strongly Dissatisfied Contacting our doctor office/clinic by telephone Contacting our doctor office/clinic by telephone Very Satisfied Contacting our doctor office/clinic by telephone Satisfied Contacting our doctor office/clinic by telephone Neutral Contacting our doctor office/clinic by telephone Dissatisfied Contacting our doctor office/clinic by telephone Strongly Dissatisfied Your overall experience with the reception staff Your overall experience with the reception staff Very Satisfied Your overall experience with the reception staff Satisfied Your overall experience with the reception staff Neutral Your overall experience with the reception staff Dissatisfied Your overall experience with the reception staff Strongly Dissatisfied Your overall experience with the nursing staff Your overall experience with the nursing staff Very Satisfied Your overall experience with the nursing staff Satisfied Your overall experience with the nursing staff Neutral Your overall experience with the nursing staff Dissatisfied Your overall experience with the nursing staff Strongly Dissatisfied Question Title 2. Please tell us your average wait time on the phone when you contacted the office.... 0-2 mins 2-5 mins 5-10 mins Greater than 10 mins Question Title 3. Are you happy with the amount of time you spent on the phone when you contacted the office? Yes No Question Title 4. Would you use an online booking system if this were to become available to our patients? Yes No Next