customer satisfaction survey 2024

Question Title

* 1. Which of our products and services do you currently use?

Adult savings account

Junior savings account

Save to win

With you DCU

Christmas saver

Current account

Loan

Bills account

Payroll savings / loan

Community/ corporate account

Other (please specify)

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* 2. Which of our services do you use / value the most for your everyday banking needs?

Question Title

* 3. How do you prefer to hear / receive communications from us?

Phone / text

Via online banking/app

Social media

Newsletter

Website

Other (please specify)

Question Title

* 4. Do you subscribe to our emails / newsletter?

Yes

Please provide your email address if you would like to subscribe.

Question Title

* 5. If you have contacted us recently how would you rate the service and help you received?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

Expand on your choice here

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* 6. We would love you to provide some feedback on your experience of being a member of Darlington Credit Union. Do you have any suggestions to improve our services?

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* 7. How likely are you to recommend Darlington Credit Union to others?

Very likely

Likely

Somewhat likely

Neither likely nor unlikely

Somewhat unlikely

Unlikely

Very unlikely

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* 8. Would you like the opportunity to be more involved with the credit union, on a voluntary basis?

Yes

if yes, please specify what skills you could bring to the team and leave your email address or phone number below.