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First State Bank Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend First State Bank to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
How likely are you to use First State Bank services again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
additional comments
3.
How long have you been a First State Bank customer?
Less than 1 year
1-10 years
11-20 years
21-30 years
More than 30 years
Considering moving my accounts to First State Bank
additional comments
4.
How do you usually do your banking with us?
Digital Banking
In office
Drive-thru
ATM
Other (please specify)
5.
How do our services rank against our competitors?
Needs Improvement
1 star
Equal
2 stars
Excellent
3 stars
Comments or Suggestions (please specify)
6.
How competitive do you feel First State Bank rates with fees and services?
Needs improvement
1 star
Equal
2 stars
Excellent
3 stars
Comments or Suggestions (please specify)
7.
Are you interested in a customer service representative contacting you?
Yes
No
Please provide contact information and the best time for someone to contact you.
8.
Please feel free to share additional comments with us below.
