August 2022: Delivery & Logistics Survey
1.
How satisfied are you with the service across all delivery and logistics providers? (Van Kam, BDL, Direct Tap, Container World, couriers, etc)
Very satisfied
Satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied
Other (please specify)
2.
Generally how satisfied are you with each of the following delivery and logistics providers?
Satisfaction
Van Kam
-- Select an option --
Very satisfied
Satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied
Not applicable
BC Liquor Distribution Branch
-- Select an option --
Very satisfied
Satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied
Not applicable
ContainerWorld / Commercial Logistics
-- Select an option --
Very satisfied
Satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied
Not applicable
Direct Tap
-- Select an option --
Very satisfied
Satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied
Not applicable
BDL (Brewers Distributor Limited)
-- Select an option --
Very satisfied
Satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied
Not applicable
ATS Healthcare
-- Select an option --
Very satisfied
Satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied
Not applicable
Fremont Distribution
-- Select an option --
Very satisfied
Satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied
Not applicable
Direct delivery from BC craft breweries, wineries, cideries, or distilleries
-- Select an option --
Very satisfied
Satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Dissatisfied
Very dissatisfied
Not applicable
3.
How many deliveries does your establishment receive in a typical week?
1-5
6-10
11-15
16+
4.
What are the most common challenges you experience across all delivery providers? Please select all that apply.
Deliveries generally arrive without issue
A product was delivered that was not ordered
A product that was ordered was not delivered
A product was delivered in the wrong quantity
A product listed on the bill of lading was missing
The delivery arrived late
The delivery arrived on the wrong day
A change in delivery time was not communicated
Poor customer service from the warehouse or delivery company
Other (please specify)
5.
How many times do you experience the above delivery issues in a typical week?
Deliveries generally arrive without issue
1-5 times
6-10 times
11-15 times
16+ times
6.
Would you prefer to receive fewer, but larger, weekly deliveries?
Yes
No
Comments
7.
Tell us why fewer deliveries would benefit you. Select all that apply.
Reduced labour
Increased receiving efficiency
Reduced carbon footprint
Other (please specify)
8.
Where is your business located?
Metro Vancouver
Fraser Valley West (Abbotsford, Mission, Chilliwack)
Fraser Valley East (east of Chilliwack to Hope)
Sea to Sky (Whistler / Pemberton)
Sunshine Coast
Vancouver Island South (south of Nanaimo)
Vancouver Island North (north of Nanaimo)
Gulf Islands
Okanagan Valley (Osoyoos to the South, Princeton to the west, Rock Creek to the east and Enderby to the North)
Kamloops west to Lillooet, east to Revelstoke)
Caribou (Highway 97 (north of Kamloops to Prince George)
Kootenays
Northern BC (Prince George, Highway 16 & north of Highway 16)
Other (please specify)
9.
Which of the following best describes your business?
Bar
Pub
Nightclub
Restaurant
Combination of restaurant and bar
Accommodation
Private club
Private liquor store
Wine store
Other (please specify)
10.
Please share any other comments you have about your delivery and logistics experiences.
