PSA Crown Solicitors Office Elite Survey

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* 1. Are you a solicitor, administrative staff member, or an accounts/finance employee of the CSO

Solicitor

Administrative staff

Accounts/Finance

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* 2. Are you employed on a full-time basis, part-time basis, temporary basis or an agency contract?

full-time

part-time

temporary

agency contract

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* 3. How much additional time for tasks have you had following the introduction of Elite compared to the former system?

less than on the previous system

more than the previous system

significantly more than the previous system

please explain your answer

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* 4. Does the elite system provide all the functionality you need to do your job?

Yes

please explain your answer

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* 5. Have you had enough training?

Yes

please explain your answer

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* 6. What is lacking in the training?

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* 7. How do you rate the support given by management in relation to elite?

excellent

good

average

below average

poor

please explain your answer

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* 8. Do you consider Elite to be better than the former system?

Yes

please explain your answer

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* 9. Are there integrity issues with the data in elite?

Yes

please explain your answer

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* 10. To what extent do you think that concerns raised about the system are being taken seriously by management?

very seriously

seriously

not seriously

concerns dismissed

please explain your answer

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* 11. What particular issues do you have in using the Elite system?

slowness of the system

having to go into multiple fields

having to use multiple steps in order to add “an associate”

having key figures/estimates only available in a separate system (Mattersphere)

having incorrect costs/figures transferred from old system etc.

Other (please specify)

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* 12. Do you find the Elite system tailored to the CSO's business needs?

Yes

please explain your answer

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* 13. Would you benefit from having tasks being able to be accessed by others (such as certain trained experts) even if they are in an Action List? (At the moment if it is in an Action List, it cannot be actioned even if that person is on leave or cannot access the task for another reason. A special request needs to be made through DTS to transfer the task to another person).

Yes

please explain your answer

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* 14. Were we given an opportunity to test Elite properly before it rolled out?

Yes

please explain your answer

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* 15. Were we given an opportunity to provide feedback on the system for improvement before it was rolled out?

Yes

please explain your answer

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* 16. Have issues you have raised with the system been resolved?

Yes

please explain your answer

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* 17. Were perceived problems or issues raised during the Elite “drop in” sessions or DTS requests, and such feedback, result in any overall improvement to Elite (rather than just addressing that particular instance)?

Yes

please explain your response

PSA Crown Solicitors Office Elite Survey

Question Title

* 1. Are you a solicitor, administrative staff member, or an accounts/finance employee of the CSO

Question Title

* 2. Are you employed on a full-time basis, part-time basis, temporary basis or an agency contract?

Question Title

* 3. How much additional time for tasks have you had following the introduction of Elite compared to the former system?

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* 4. Does the elite system provide all the functionality you need to do your job?

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* 5. Have you had enough training?

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* 6. What is lacking in the training?

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* 7. How do you rate the support given by management in relation to elite?

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* 8. Do you consider Elite to be better than the former system?

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* 9. Are there integrity issues with the data in elite?

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* 10. To what extent do you think that concerns raised about the system are being taken seriously by management?

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* 11. What particular issues do you have in using the Elite system?

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* 12. Do you find the Elite system tailored to the CSO's business needs?

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* 14. Were we given an opportunity to test Elite properly before it rolled out?

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* 15. Were we given an opportunity to provide feedback on the system for improvement before it was rolled out?

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* 16. Have issues you have raised with the system been resolved?

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* 17. Were perceived problems or issues raised during the Elite “drop in” sessions or DTS requests, and such feedback, result in any overall improvement to Elite (rather than just addressing that particular instance)?

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* 18. How might your experience with the system (and the related Mattersphere system) be improved?

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* 19. Please provide your email address

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* 20. Are you a PSA member?

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* 21. Would you be interested in becoming more involved