Finding Services on Cork City Council Website

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* 1. How did you find your way to the Cork City Council website?

Search engine

Typed in the URL

Online News Article

Social Media

QR Code

I have the link bookmarked

Other (please specify)

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* 2. Which service area were you looking for today?

Reporting an issue

Parking

Careers

Roads licensing

Community, Sports or Arts Grants

Recreation and Parks

Planning

Housing

Other (please specify)

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* 3. Did you use an online service? (For example did you apply for a parking permit, or a community grant, or fill in a customer service request)

Yes

If yes, which service did you use?

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* 4. How easy was it to navigate our website?

Very difficult

Difficult

Neither easy nor difficult

Easy

Very easy

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* 5. Roughly how many clicks did it take to find what you were looking for?

1 click

2 clicks

3 clicks

4 clicks

5 clicks

More than 5 clicks

I couldn't find it

If more than 5 or couldn't find it, are there any details you’d like to add?

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* 6. How did you get around this site? (click all that apply)

Website search

Followed the site menu

Chatbot

Other (please specify)

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* 7. How would you rate your overall satisfaction with our website?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Finding Services on Cork City Council Website

Question Title

* 1. How did you find your way to the Cork City Council website?

Question Title

* 2. Which service area were you looking for today?

Question Title

* 3. Did you use an online service? (For example did you apply for a parking permit, or a community grant, or fill in a customer service request)

Question Title

* 4. How easy was it to navigate our website?

Question Title

* 5. Roughly how many clicks did it take to find what you were looking for?

Question Title

* 6. How did you get around this site? (click all that apply)

Question Title

* 7. How would you rate your overall satisfaction with our website?

Question Title

* 8. How was your experience in finding what you needed on the site? Were there any parts of the site that were easy or hard to find?