Gexcon Certification survey

Question Title

* 1. How likely is it that you would consider selecting Gexcon Certification as the provider of the following new services?

	Very likely	Likely	Neutral	Unlikely	Very unlikely	Not applicable for my company
More modules of the ATEX product directive, including electrical equipment	More modules of the ATEX product directive, including electrical equipment Very likely	More modules of the ATEX product directive, including electrical equipment Likely	More modules of the ATEX product directive, including electrical equipment Neutral	More modules of the ATEX product directive, including electrical equipment Unlikely	More modules of the ATEX product directive, including electrical equipment Very unlikely	More modules of the ATEX product directive, including electrical equipment Not applicable for my company
IECEx Certification of non-electrical equipment	IECEx Certification of non-electrical equipment Very likely	IECEx Certification of non-electrical equipment Likely	IECEx Certification of non-electrical equipment Neutral	IECEx Certification of non-electrical equipment Unlikely	IECEx Certification of non-electrical equipment Very unlikely	IECEx Certification of non-electrical equipment Not applicable for my company
EN ISO 80079-34 certification: “Application of quality management systems for Ex Product manufacturer” (building on ISO 9001)	EN ISO 80079-34 certification: “Application of quality management systems for Ex Product manufacturer” (building on ISO 9001) Very likely	EN ISO 80079-34 certification: “Application of quality management systems for Ex Product manufacturer” (building on ISO 9001) Likely	EN ISO 80079-34 certification: “Application of quality management systems for Ex Product manufacturer” (building on ISO 9001) Neutral	EN ISO 80079-34 certification: “Application of quality management systems for Ex Product manufacturer” (building on ISO 9001) Unlikely	EN ISO 80079-34 certification: “Application of quality management systems for Ex Product manufacturer” (building on ISO 9001) Very unlikely	EN ISO 80079-34 certification: “Application of quality management systems for Ex Product manufacturer” (building on ISO 9001) Not applicable for my company
ISO 9001 certification, “Quality management systems”	ISO 9001 certification, “Quality management systems” Very likely	ISO 9001 certification, “Quality management systems” Likely	ISO 9001 certification, “Quality management systems” Neutral	ISO 9001 certification, “Quality management systems” Unlikely	ISO 9001 certification, “Quality management systems” Very unlikely	ISO 9001 certification, “Quality management systems” Not applicable for my company
Third-party assessment of explosible materials according to EU Regulation (EC) No 1272/2008 for classification, labelling and packaging (CLP) of flammable solids	Third-party assessment of explosible materials according to EU Regulation (EC) No 1272/2008 for classification, labelling and packaging (CLP) of flammable solids Very likely	Third-party assessment of explosible materials according to EU Regulation (EC) No 1272/2008 for classification, labelling and packaging (CLP) of flammable solids Likely	Third-party assessment of explosible materials according to EU Regulation (EC) No 1272/2008 for classification, labelling and packaging (CLP) of flammable solids Neutral	Third-party assessment of explosible materials according to EU Regulation (EC) No 1272/2008 for classification, labelling and packaging (CLP) of flammable solids Unlikely	Third-party assessment of explosible materials according to EU Regulation (EC) No 1272/2008 for classification, labelling and packaging (CLP) of flammable solids Very unlikely	Third-party assessment of explosible materials according to EU Regulation (EC) No 1272/2008 for classification, labelling and packaging (CLP) of flammable solids Not applicable for my company
Certification of passive fire protection according to ISO 22899-1	Certification of passive fire protection according to ISO 22899-1 Very likely	Certification of passive fire protection according to ISO 22899-1 Likely	Certification of passive fire protection according to ISO 22899-1 Neutral	Certification of passive fire protection according to ISO 22899-1 Unlikely	Certification of passive fire protection according to ISO 22899-1 Very unlikely	Certification of passive fire protection according to ISO 22899-1 Not applicable for my company
On site courses and training of staff in ATEX/IECEx/ISO standards and directives	On site courses and training of staff in ATEX/IECEx/ISO standards and directives Very likely	On site courses and training of staff in ATEX/IECEx/ISO standards and directives Likely	On site courses and training of staff in ATEX/IECEx/ISO standards and directives Neutral	On site courses and training of staff in ATEX/IECEx/ISO standards and directives Unlikely	On site courses and training of staff in ATEX/IECEx/ISO standards and directives Very unlikely	On site courses and training of staff in ATEX/IECEx/ISO standards and directives Not applicable for my company
Online “live” courses and training of staff in ATEX/IECEx/ISO standards and directives	Online “live” courses and training of staff in ATEX/IECEx/ISO standards and directives Very likely	Online “live” courses and training of staff in ATEX/IECEx/ISO standards and directives Likely	Online “live” courses and training of staff in ATEX/IECEx/ISO standards and directives Neutral	Online “live” courses and training of staff in ATEX/IECEx/ISO standards and directives Unlikely	Online “live” courses and training of staff in ATEX/IECEx/ISO standards and directives Very unlikely	Online “live” courses and training of staff in ATEX/IECEx/ISO standards and directives Not applicable for my company
Online “recorded” courses and training of staff in ATEX/IECEx/ISO standards and directives	Online “recorded” courses and training of staff in ATEX/IECEx/ISO standards and directives Very likely	Online “recorded” courses and training of staff in ATEX/IECEx/ISO standards and directives Likely	Online “recorded” courses and training of staff in ATEX/IECEx/ISO standards and directives Neutral	Online “recorded” courses and training of staff in ATEX/IECEx/ISO standards and directives Unlikely	Online “recorded” courses and training of staff in ATEX/IECEx/ISO standards and directives Very unlikely	Online “recorded” courses and training of staff in ATEX/IECEx/ISO standards and directives Not applicable for my company

Question Title

* 2. How important are the following criteria for selecting a certification provider?

	Very important	Important	Moderately important	Slightly important	Not important
Fast response to certification requests	Fast response to certification requests Very important	Fast response to certification requests Important	Fast response to certification requests Moderately important	Fast response to certification requests Slightly important	Fast response to certification requests Not important
Short waiting time to conduct certification evaluations compared to other providers	Short waiting time to conduct certification evaluations compared to other providers Very important	Short waiting time to conduct certification evaluations compared to other providers Important	Short waiting time to conduct certification evaluations compared to other providers Moderately important	Short waiting time to conduct certification evaluations compared to other providers Slightly important	Short waiting time to conduct certification evaluations compared to other providers Not important
Fast feedback on status of test results	Fast feedback on status of test results Very important	Fast feedback on status of test results Important	Fast feedback on status of test results Moderately important	Fast feedback on status of test results Slightly important	Fast feedback on status of test results Not important
Effective and understandable language and communication	Effective and understandable language and communication Very important	Effective and understandable language and communication Important	Effective and understandable language and communication Moderately important	Effective and understandable language and communication Slightly important	Effective and understandable language and communication Not important
Reasonable price level	Reasonable price level Very important	Reasonable price level Important	Reasonable price level Moderately important	Reasonable price level Slightly important	Reasonable price level Not important
Easy to understand price/cost levels	Easy to understand price/cost levels Very important	Easy to understand price/cost levels Important	Easy to understand price/cost levels Moderately important	Easy to understand price/cost levels Slightly important	Easy to understand price/cost levels Not important
Predictable cost (fixed price)	Predictable cost (fixed price) Very important	Predictable cost (fixed price) Important	Predictable cost (fixed price) Moderately important	Predictable cost (fixed price) Slightly important	Predictable cost (fixed price) Not important
High competence/expertise, e.g. in explosion phenomena (niche provider)	High competence/expertise, e.g. in explosion phenomena (niche provider) Very important	High competence/expertise, e.g. in explosion phenomena (niche provider) Important	High competence/expertise, e.g. in explosion phenomena (niche provider) Moderately important	High competence/expertise, e.g. in explosion phenomena (niche provider) Slightly important	High competence/expertise, e.g. in explosion phenomena (niche provider) Not important
Offering many different services, covering most of our certification needs (large provider)	Offering many different services, covering most of our certification needs (large provider) Very important	Offering many different services, covering most of our certification needs (large provider) Important	Offering many different services, covering most of our certification needs (large provider) Moderately important	Offering many different services, covering most of our certification needs (large provider) Slightly important	Offering many different services, covering most of our certification needs (large provider) Not important
Ability to offer both testing and certification	Ability to offer both testing and certification Very important	Ability to offer both testing and certification Important	Ability to offer both testing and certification Moderately important	Ability to offer both testing and certification Slightly important	Ability to offer both testing and certification Not important

Question Title

* 3. In your opinion, how well do Gexcon Certification deliver on key criteria compared to other similar providers?

	Much better	Better	About the same	Worse	Much worse	I don't know
Fast response to certification requests	Fast response to certification requests Much better	Fast response to certification requests Better	Fast response to certification requests About the same	Fast response to certification requests Worse	Fast response to certification requests Much worse	Fast response to certification requests I don't know
Short waiting time to conduct certification evaluations compared to other providers	Short waiting time to conduct certification evaluations compared to other providers Much better	Short waiting time to conduct certification evaluations compared to other providers Better	Short waiting time to conduct certification evaluations compared to other providers About the same	Short waiting time to conduct certification evaluations compared to other providers Worse	Short waiting time to conduct certification evaluations compared to other providers Much worse	Short waiting time to conduct certification evaluations compared to other providers I don't know
Fast feedback on status of test results	Fast feedback on status of test results Much better	Fast feedback on status of test results Better	Fast feedback on status of test results About the same	Fast feedback on status of test results Worse	Fast feedback on status of test results Much worse	Fast feedback on status of test results I don't know
Effective and understandable language and communication	Effective and understandable language and communication Much better	Effective and understandable language and communication Better	Effective and understandable language and communication About the same	Effective and understandable language and communication Worse	Effective and understandable language and communication Much worse	Effective and understandable language and communication I don't know
Reasonable price level	Reasonable price level Much better	Reasonable price level Better	Reasonable price level About the same	Reasonable price level Worse	Reasonable price level Much worse	Reasonable price level I don't know
Easy to understand price/cost levels	Easy to understand price/cost levels Much better	Easy to understand price/cost levels Better	Easy to understand price/cost levels About the same	Easy to understand price/cost levels Worse	Easy to understand price/cost levels Much worse	Easy to understand price/cost levels I don't know
Predictable cost (fixed price)	Predictable cost (fixed price) Much better	Predictable cost (fixed price) Better	Predictable cost (fixed price) About the same	Predictable cost (fixed price) Worse	Predictable cost (fixed price) Much worse	Predictable cost (fixed price) I don't know
High competence/expertise, e.g. in explosion phenomena (niche provider)	High competence/expertise, e.g. in explosion phenomena (niche provider) Much better	High competence/expertise, e.g. in explosion phenomena (niche provider) Better	High competence/expertise, e.g. in explosion phenomena (niche provider) About the same	High competence/expertise, e.g. in explosion phenomena (niche provider) Worse	High competence/expertise, e.g. in explosion phenomena (niche provider) Much worse	High competence/expertise, e.g. in explosion phenomena (niche provider) I don't know
Offering many different services, covering most of our certification needs (large provider)	Offering many different services, covering most of our certification needs (large provider) Much better	Offering many different services, covering most of our certification needs (large provider) Better	Offering many different services, covering most of our certification needs (large provider) About the same	Offering many different services, covering most of our certification needs (large provider) Worse	Offering many different services, covering most of our certification needs (large provider) Much worse	Offering many different services, covering most of our certification needs (large provider) I don't know
Ability to offer both testing and certification	Ability to offer both testing and certification Much better	Ability to offer both testing and certification Better	Ability to offer both testing and certification About the same	Ability to offer both testing and certification Worse	Ability to offer both testing and certification Much worse	Ability to offer both testing and certification I don't know

Question Title

* 4. Do you have any comments on this survey or anything you would like to share with us?