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Solano County IHSS Consumer Survey 2017
1.
What are your monthly authorized IHSS hours?
1 to 40
41 to 80
81 to 100
101 to 150
151 to 200
201 to 250
251 to 283
2.
Do you have a share of cost for IHSS or Medi-Cal?
Yes
No
If yes, Share of Cost Amount
3.
How many IHSS caregivers work for you?
1
2
3 or more
4.
In the last year, did you call the IHSS program or come into the IHSS office?
Yes
No, skip questions 5 through 7
I don't know.
5.
Who did you call / visit? check all that apply
IHSS Main Line
IHSS Payroll
Enrollment
Public Authority
My IHSS Social Worker
An IHSS Supervisor or Manager
Other (please specify)
6.
Was your call returned within 48 hours?
Yes
No
Other (please specify)
7.
How quickly were we able to resolve your issue?
Extremely quickly
Very quickly
Moderately quickly
Slightly quickly
Not at all quickly
8.
Please let us know if you've experienced any of the following issues (check all that apply) in the past year
High share of cost for IHSS
Unable to obtain durable medical equipment
Caregivers lack training or support services to do the job
Difficult time with Medi-Cal Renewal
Don't understand IHSS rules or regulations
Don't understand Notices of Action
Filed a hearing for Medi-Cal or IHSS
Getting a doctor to sign my Health Care Certification
Payroll issues
Overtime Questions or Concerns
Caregivers quit with very little notice.
Other (please specify)
9.
Have you heard about the 250% Working Disabled Program?
Yes
No
I don't know.
10.
Please tell us your story about issues with IHSS in 2016.