Customer Satisfaction Survey Template Question Title * 1. How likely is it that you would recommend ICAN to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. Overall, how satisfied or dissatisfied are you with our financial counselling service? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. Which of the following words would you use to describe our financial counselling services? Select all that apply. Reliable High quality Useful Timely Supportive Unhelpful Untimely Useless Poor quality Unreliable Other (please specify) OK Question Title * 4. How well does our financial counselling services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 5. How would you rate the quality of our financial counselling services? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 6. How responsive have we been to your questions or concerns about our financial counselling services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 7. How long have you been using ICAN's financial counselling services? This is my first visit Less than six months Six months to a year 1 - 2 years 3 or more years I haven't used the service yet Other (please specify) OK Question Title * 8. How likely are you to use our financial counselling service again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 9. Do you have any other comments, questions, or concerns? OK Question Title * 10. What changes would most improve ICAN's financial counselling service? OK NEXT