Trade Association members and Comms Providers

A little about your company

Help us understand the type of services which are important to your business. Please tick all that apply to your business TODAY.

Question Title

* 1. What kind of communications do you currently use in your business? And how long have you been using it?

	We don't use this	We do use this	Not sure	Have been using for more than 5 years	Have been using for less than 2 years	Plan to use in the next 2 years	Would like to use but can't get connectivity
Fixed-line telephone	Fixed-line telephone We don't use this	Fixed-line telephone We do use this	Fixed-line telephone Not sure	Fixed-line telephone Have been using for more than 5 years	Fixed-line telephone Have been using for less than 2 years	Fixed-line telephone Plan to use in the next 2 years	Fixed-line telephone Would like to use but can't get connectivity
VoIP/Internet telephone	VoIP/Internet telephone We don't use this	VoIP/Internet telephone We do use this	VoIP/Internet telephone Not sure	VoIP/Internet telephone Have been using for more than 5 years	VoIP/Internet telephone Have been using for less than 2 years	VoIP/Internet telephone Plan to use in the next 2 years	VoIP/Internet telephone Would like to use but can't get connectivity
Mobile telephone	Mobile telephone We don't use this	Mobile telephone We do use this	Mobile telephone Not sure	Mobile telephone Have been using for more than 5 years	Mobile telephone Have been using for less than 2 years	Mobile telephone Plan to use in the next 2 years	Mobile telephone Would like to use but can't get connectivity
Cloud computing	Cloud computing We don't use this	Cloud computing We do use this	Cloud computing Not sure	Cloud computing Have been using for more than 5 years	Cloud computing Have been using for less than 2 years	Cloud computing Plan to use in the next 2 years	Cloud computing Would like to use but can't get connectivity
Broadband	Broadband We don't use this	Broadband We do use this	Broadband Not sure	Broadband Have been using for more than 5 years	Broadband Have been using for less than 2 years	Broadband Plan to use in the next 2 years	Broadband Would like to use but can't get connectivity
Wi-Fi	Wi-Fi We don't use this	Wi-Fi We do use this	Wi-Fi Not sure	Wi-Fi Have been using for more than 5 years	Wi-Fi Have been using for less than 2 years	Wi-Fi Plan to use in the next 2 years	Wi-Fi Would like to use but can't get connectivity
Call-centre operations	Call-centre operations We don't use this	Call-centre operations We do use this	Call-centre operations Not sure	Call-centre operations Have been using for more than 5 years	Call-centre operations Have been using for less than 2 years	Call-centre operations Plan to use in the next 2 years	Call-centre operations Would like to use but can't get connectivity
Walkie-Talkies	Walkie-Talkies We don't use this	Walkie-Talkies We do use this	Walkie-Talkies Not sure	Walkie-Talkies Have been using for more than 5 years	Walkie-Talkies Have been using for less than 2 years	Walkie-Talkies Plan to use in the next 2 years	Walkie-Talkies Would like to use but can't get connectivity
In-vehicle radio (dedicated handset)	In-vehicle radio (dedicated handset) We don't use this	In-vehicle radio (dedicated handset) We do use this	In-vehicle radio (dedicated handset) Not sure	In-vehicle radio (dedicated handset) Have been using for more than 5 years	In-vehicle radio (dedicated handset) Have been using for less than 2 years	In-vehicle radio (dedicated handset) Plan to use in the next 2 years	In-vehicle radio (dedicated handset) Would like to use but can't get connectivity
In-vehicle data (camera, tracker etc)	In-vehicle data (camera, tracker etc) We don't use this	In-vehicle data (camera, tracker etc) We do use this	In-vehicle data (camera, tracker etc) Not sure	In-vehicle data (camera, tracker etc) Have been using for more than 5 years	In-vehicle data (camera, tracker etc) Have been using for less than 2 years	In-vehicle data (camera, tracker etc) Plan to use in the next 2 years	In-vehicle data (camera, tracker etc) Would like to use but can't get connectivity
Other (please specify)	Other (please specify) We don't use this	Other (please specify) We do use this	Other (please specify) Not sure	Other (please specify) Have been using for more than 5 years	Other (please specify) Have been using for less than 2 years	Other (please specify) Plan to use in the next 2 years	Other (please specify) Would like to use but can't get connectivity

Other (please specify)

Question Title

* 2. How does your experience at work compare with your experience at home?

	At home	At work	No difference	Not applicable
Fixed-line phones are more reliable	Fixed-line phones are more reliable At home	Fixed-line phones are more reliable At work	Fixed-line phones are more reliable No difference	Fixed-line phones are more reliable Not applicable
Broadband is more reliable	Broadband is more reliable At home	Broadband is more reliable At work	Broadband is more reliable No difference	Broadband is more reliable Not applicable
Broadband is faster	Broadband is faster At home	Broadband is faster At work	Broadband is faster No difference	Broadband is faster Not applicable
Cloud services are better	Cloud services are better At home	Cloud services are better At work	Cloud services are better No difference	Cloud services are better Not applicable
Mobile phones are more reliable	Mobile phones are more reliable At home	Mobile phones are more reliable At work	Mobile phones are more reliable No difference	Mobile phones are more reliable Not applicable
Wi-Fi availability is better	Wi-Fi availability is better At home	Wi-Fi availability is better At work	Wi-Fi availability is better No difference	Wi-Fi availability is better Not applicable
Radio license is easier to get	Radio license is easier to get At home	Radio license is easier to get At work	Radio license is easier to get No difference	Radio license is easier to get Not applicable
My supplier responds faster to my complaints	My supplier responds faster to my complaints At home	My supplier responds faster to my complaints At work	My supplier responds faster to my complaints No difference	My supplier responds faster to my complaints Not applicable

Comments/observations

Question Title

* 3. Thinking particularly about what happens when things go wrong at work, how good is your supplier at getting you up and running again?

	Strongly agree	Agree	No strong view	Disagree	Strongly disagree	Not applicable
They are easy to get hold of	They are easy to get hold of Strongly agree	They are easy to get hold of Agree	They are easy to get hold of No strong view	They are easy to get hold of Disagree	They are easy to get hold of Strongly disagree	They are easy to get hold of Not applicable
They get on the case as soon as I call	They get on the case as soon as I call Strongly agree	They get on the case as soon as I call Agree	They get on the case as soon as I call No strong view	They get on the case as soon as I call Disagree	They get on the case as soon as I call Strongly disagree	They get on the case as soon as I call Not applicable
They know what they are going to do	They know what they are going to do Strongly agree	They know what they are going to do Agree	They know what they are going to do No strong view	They know what they are going to do Disagree	They know what they are going to do Strongly disagree	They know what they are going to do Not applicable
They keep me fully informed on progress	They keep me fully informed on progress Strongly agree	They keep me fully informed on progress Agree	They keep me fully informed on progress No strong view	They keep me fully informed on progress Disagree	They keep me fully informed on progress Strongly disagree	They keep me fully informed on progress Not applicable
They meet their deadlines	They meet their deadlines Strongly agree	They meet their deadlines Agree	They meet their deadlines No strong view	They meet their deadlines Disagree	They meet their deadlines Strongly disagree	They meet their deadlines Not applicable
They suggest ways to keep me trading while they're fixing things	They suggest ways to keep me trading while they're fixing things Strongly agree	They suggest ways to keep me trading while they're fixing things Agree	They suggest ways to keep me trading while they're fixing things No strong view	They suggest ways to keep me trading while they're fixing things Disagree	They suggest ways to keep me trading while they're fixing things Strongly disagree	They suggest ways to keep me trading while they're fixing things Not applicable
They blame BT Openreach	They blame BT Openreach Strongly agree	They blame BT Openreach Agree	They blame BT Openreach No strong view	They blame BT Openreach Disagree	They blame BT Openreach Strongly disagree	They blame BT Openreach Not applicable
They blame other people	They blame other people Strongly agree	They blame other people Agree	They blame other people No strong view	They blame other people Disagree	They blame other people Strongly disagree	They blame other people Not applicable
They blame my equipment	They blame my equipment Strongly agree	They blame my equipment Agree	They blame my equipment No strong view	They blame my equipment Disagree	They blame my equipment Strongly disagree	They blame my equipment Not applicable
They blame radio interference	They blame radio interference Strongly agree	They blame radio interference Agree	They blame radio interference No strong view	They blame radio interference Disagree	They blame radio interference Strongly disagree	They blame radio interference Not applicable

Comments?

Question Title

* 4. How important are the following to your business? And what would your ideal connectivity solution look like?

	Not applicable	No use	Some use	Very useful	Essential	My ideal
Basic broadband (less than 2MB download)	Basic broadband (less than 2MB download) Not applicable	Basic broadband (less than 2MB download) No use	Basic broadband (less than 2MB download) Some use	Basic broadband (less than 2MB download) Very useful	Basic broadband (less than 2MB download) Essential	Basic broadband (less than 2MB download) My ideal
Adequate broadband (up to 10MB download)	Adequate broadband (up to 10MB download) Not applicable	Adequate broadband (up to 10MB download) No use	Adequate broadband (up to 10MB download) Some use	Adequate broadband (up to 10MB download) Very useful	Adequate broadband (up to 10MB download) Essential	Adequate broadband (up to 10MB download) My ideal
Fast broadband (up to 50 MB download)	Fast broadband (up to 50 MB download) Not applicable	Fast broadband (up to 50 MB download) No use	Fast broadband (up to 50 MB download) Some use	Fast broadband (up to 50 MB download) Very useful	Fast broadband (up to 50 MB download) Essential	Fast broadband (up to 50 MB download) My ideal
Superfast broadband (up to 100 MB download)	Superfast broadband (up to 100 MB download) Not applicable	Superfast broadband (up to 100 MB download) No use	Superfast broadband (up to 100 MB download) Some use	Superfast broadband (up to 100 MB download) Very useful	Superfast broadband (up to 100 MB download) Essential	Superfast broadband (up to 100 MB download) My ideal
Upload and download both in excess of 100MB	Upload and download both in excess of 100MB Not applicable	Upload and download both in excess of 100MB No use	Upload and download both in excess of 100MB Some use	Upload and download both in excess of 100MB Very useful	Upload and download both in excess of 100MB Essential	Upload and download both in excess of 100MB My ideal
Fixed line to exchange	Fixed line to exchange Not applicable	Fixed line to exchange No use	Fixed line to exchange Some use	Fixed line to exchange Very useful	Fixed line to exchange Essential	Fixed line to exchange My ideal
Voice over IP telephony	Voice over IP telephony Not applicable	Voice over IP telephony No use	Voice over IP telephony Some use	Voice over IP telephony Very useful	Voice over IP telephony Essential	Voice over IP telephony My ideal
Strong mobile phone voice signal	Strong mobile phone voice signal Not applicable	Strong mobile phone voice signal No use	Strong mobile phone voice signal Some use	Strong mobile phone voice signal Very useful	Strong mobile phone voice signal Essential	Strong mobile phone voice signal My ideal
Ability to 'roam' on mobile phone	Ability to 'roam' on mobile phone Not applicable	Ability to 'roam' on mobile phone No use	Ability to 'roam' on mobile phone Some use	Ability to 'roam' on mobile phone Very useful	Ability to 'roam' on mobile phone Essential	Ability to 'roam' on mobile phone My ideal
2G Mobile phone data signal	2G Mobile phone data signal Not applicable	2G Mobile phone data signal No use	2G Mobile phone data signal Some use	2G Mobile phone data signal Very useful	2G Mobile phone data signal Essential	2G Mobile phone data signal My ideal
3G Mobile phone data signal	3G Mobile phone data signal Not applicable	3G Mobile phone data signal No use	3G Mobile phone data signal Some use	3G Mobile phone data signal Very useful	3G Mobile phone data signal Essential	3G Mobile phone data signal My ideal
4G Mobile phone data signal	4G Mobile phone data signal Not applicable	4G Mobile phone data signal No use	4G Mobile phone data signal Some use	4G Mobile phone data signal Very useful	4G Mobile phone data signal Essential	4G Mobile phone data signal My ideal
Wi-Fi availability	Wi-Fi availability Not applicable	Wi-Fi availability No use	Wi-Fi availability Some use	Wi-Fi availability Very useful	Wi-Fi availability Essential	Wi-Fi availability My ideal
Radio spectrum availability	Radio spectrum availability Not applicable	Radio spectrum availability No use	Radio spectrum availability Some use	Radio spectrum availability Very useful	Radio spectrum availability Essential	Radio spectrum availability My ideal
Uninterrupted Cloud access	Uninterrupted Cloud access Not applicable	Uninterrupted Cloud access No use	Uninterrupted Cloud access Some use	Uninterrupted Cloud access Very useful	Uninterrupted Cloud access Essential	Uninterrupted Cloud access My ideal

Comments:

Question Title

* 5. Thinking about your 'ideal' solution, which of the following statements best reflect your company's position?

	Strongly agree	Agree	No strong view	Disagree	Strongly disagree
We're fully satisfied with what we've got	We're fully satisfied with what we've got Strongly agree	We're fully satisfied with what we've got Agree	We're fully satisfied with what we've got No strong view	We're fully satisfied with what we've got Disagree	We're fully satisfied with what we've got Strongly disagree
We're used to work-arounds and making do	We're used to work-arounds and making do Strongly agree	We're used to work-arounds and making do Agree	We're used to work-arounds and making do No strong view	We're used to work-arounds and making do Disagree	We're used to work-arounds and making do Strongly disagree
Comms is integral to our strategic plans	Comms is integral to our strategic plans Strongly agree	Comms is integral to our strategic plans Agree	Comms is integral to our strategic plans No strong view	Comms is integral to our strategic plans Disagree	Comms is integral to our strategic plans Strongly disagree
Comms is a board-level issue for us	Comms is a board-level issue for us Strongly agree	Comms is a board-level issue for us Agree	Comms is a board-level issue for us No strong view	Comms is a board-level issue for us Disagree	Comms is a board-level issue for us Strongly disagree
We would consider relocating for better comms	We would consider relocating for better comms Strongly agree	We would consider relocating for better comms Agree	We would consider relocating for better comms No strong view	We would consider relocating for better comms Disagree	We would consider relocating for better comms Strongly disagree
We regularly put our comms out to tender	We regularly put our comms out to tender Strongly agree	We regularly put our comms out to tender Agree	We regularly put our comms out to tender No strong view	We regularly put our comms out to tender Disagree	We regularly put our comms out to tender Strongly disagree
Government should improve the infrastructure	Government should improve the infrastructure Strongly agree	Government should improve the infrastructure Agree	Government should improve the infrastructure No strong view	Government should improve the infrastructure Disagree	Government should improve the infrastructure Strongly disagree

Comments/wish-list

Question Title

* 6. If your business has ever switched communications supplier, how was your experience? If it hasn't, what do you think the experience would be like?

	Strongly agree	Agree	No strong view	Disagree	Strongly disagree	Not applicable
Have never switched	Have never switched Strongly agree	Have never switched Agree	Have never switched No strong view	Have never switched Disagree	Have never switched Strongly disagree	Have never switched Not applicable
Have switched	Have switched Strongly agree	Have switched Agree	Have switched No strong view	Have switched Disagree	Have switched Strongly disagree	Have switched Not applicable
Switch regularly	Switch regularly Strongly agree	Switch regularly Agree	Switch regularly No strong view	Switch regularly Disagree	Switch regularly Strongly disagree	Switch regularly Not applicable
The experience is seamless	The experience is seamless Strongly agree	The experience is seamless Agree	The experience is seamless No strong view	The experience is seamless Disagree	The experience is seamless Strongly disagree	The experience is seamless Not applicable
The experience is painless	The experience is painless Strongly agree	The experience is painless Agree	The experience is painless No strong view	The experience is painless Disagree	The experience is painless Strongly disagree	The experience is painless Not applicable
The experience is efficient	The experience is efficient Strongly agree	The experience is efficient Agree	The experience is efficient No strong view	The experience is efficient Disagree	The experience is efficient Strongly disagree	The experience is efficient Not applicable
The losing provider creates problems	The losing provider creates problems Strongly agree	The losing provider creates problems Agree	The losing provider creates problems No strong view	The losing provider creates problems Disagree	The losing provider creates problems Strongly disagree	The losing provider creates problems Not applicable
The new provider creates problems	The new provider creates problems Strongly agree	The new provider creates problems Agree	The new provider creates problems No strong view	The new provider creates problems Disagree	The new provider creates problems Strongly disagree	The new provider creates problems Not applicable
Voice and broadband move at the same time	Voice and broadband move at the same time Strongly agree	Voice and broadband move at the same time Agree	Voice and broadband move at the same time No strong view	Voice and broadband move at the same time Disagree	Voice and broadband move at the same time Strongly disagree	Voice and broadband move at the same time Not applicable
Equipment continues to work perfectly	Equipment continues to work perfectly Strongly agree	Equipment continues to work perfectly Agree	Equipment continues to work perfectly No strong view	Equipment continues to work perfectly Disagree	Equipment continues to work perfectly Strongly disagree	Equipment continues to work perfectly Not applicable
We upgrade equipment at the same time	We upgrade equipment at the same time Strongly agree	We upgrade equipment at the same time Agree	We upgrade equipment at the same time No strong view	We upgrade equipment at the same time Disagree	We upgrade equipment at the same time Strongly disagree	We upgrade equipment at the same time Not applicable
We are kept fully informed	We are kept fully informed Strongly agree	We are kept fully informed Agree	We are kept fully informed No strong view	We are kept fully informed Disagree	We are kept fully informed Strongly disagree	We are kept fully informed Not applicable
Everything runs to plan	Everything runs to plan Strongly agree	Everything runs to plan Agree	Everything runs to plan No strong view	Everything runs to plan Disagree	Everything runs to plan Strongly disagree	Everything runs to plan Not applicable
It's all done over a weekend	It's all done over a weekend Strongly agree	It's all done over a weekend Agree	It's all done over a weekend No strong view	It's all done over a weekend Disagree	It's all done over a weekend Strongly disagree	It's all done over a weekend Not applicable

Comments and observations

Question Title

* 7. Lastly, what are your biggest concerns about the needs and future availability of business-grade communications infrastructure for your business?

	Strongly agree	Agree	No strong view	Disagree	Strongly disagree
People want to charge too much for upgrades	People want to charge too much for upgrades Strongly agree	People want to charge too much for upgrades Agree	People want to charge too much for upgrades No strong view	People want to charge too much for upgrades Disagree	People want to charge too much for upgrades Strongly disagree
The local authority are useless	The local authority are useless Strongly agree	The local authority are useless Agree	The local authority are useless No strong view	The local authority are useless Disagree	The local authority are useless Strongly disagree
My competitors might outflank me	My competitors might outflank me Strongly agree	My competitors might outflank me Agree	My competitors might outflank me No strong view	My competitors might outflank me Disagree	My competitors might outflank me Strongly disagree
We can't rely on availability of Cloud services	We can't rely on availability of Cloud services Strongly agree	We can't rely on availability of Cloud services Agree	We can't rely on availability of Cloud services No strong view	We can't rely on availability of Cloud services Disagree	We can't rely on availability of Cloud services Strongly disagree
Customers don't really want it	Customers don't really want it Strongly agree	Customers don't really want it Agree	Customers don't really want it No strong view	Customers don't really want it Disagree	Customers don't really want it Strongly disagree
I need to trade on-line	I need to trade on-line Strongly agree	I need to trade on-line Agree	I need to trade on-line No strong view	I need to trade on-line Disagree	I need to trade on-line Strongly disagree
It's irrelevant to my business	It's irrelevant to my business Strongly agree	It's irrelevant to my business Agree	It's irrelevant to my business No strong view	It's irrelevant to my business Disagree	It's irrelevant to my business Strongly disagree
I need to talk one-to-many with my staff	I need to talk one-to-many with my staff Strongly agree	I need to talk one-to-many with my staff Agree	I need to talk one-to-many with my staff No strong view	I need to talk one-to-many with my staff Disagree	I need to talk one-to-many with my staff Strongly disagree
It still needs to work in a power cut	It still needs to work in a power cut Strongly agree	It still needs to work in a power cut Agree	It still needs to work in a power cut No strong view	It still needs to work in a power cut Disagree	It still needs to work in a power cut Strongly disagree
I can do everything on mobiles	I can do everything on mobiles Strongly agree	I can do everything on mobiles Agree	I can do everything on mobiles No strong view	I can do everything on mobiles Disagree	I can do everything on mobiles Strongly disagree
I can do everything on Wi-Fi	I can do everything on Wi-Fi Strongly agree	I can do everything on Wi-Fi Agree	I can do everything on Wi-Fi No strong view	I can do everything on Wi-Fi Disagree	I can do everything on Wi-Fi Strongly disagree
Government needs to improve infrastructure	Government needs to improve infrastructure Strongly agree	Government needs to improve infrastructure Agree	Government needs to improve infrastructure No strong view	Government needs to improve infrastructure Disagree	Government needs to improve infrastructure Strongly disagree

Comments. Especially if there are issues peculiar to your type of business or part of the world.