Progress of the BSP Banking Portal - 161123

SNAPSHOT OF SATISFACTION with BSP BANKING PORTAL

It has been over six months since BSP launched the FlexCube Banking portal on the 10th April 2023. This survey seeks to determine the CURRENT Status of satisfaction by Businesses and any ongoing issues and costs to business since the release of the new platform

Has there been improvement in your banking processes and needs?

Has it normalised to where it was before

OR are your patching your way around a system which still has issues?

Is it back to a stable and trusted system?

The Survey will take FIVE minutes to complete.

Please be honest and fair in your appraisal and only complete this if you are a BSP Account user

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* 1. Did you complete the first, second and or third Survey ?

Yes - I completed a survey previously

This is my first time to make comment

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* 2. How long have you banked with BSP?

Less than 5 years

5 - 10 years

10 plus years

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* 3. Do you have accounts with other banks?

Yes

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* 4. How many staff do you have?

I have no staff -

2 - 20

21- 50

51- 100

101 - 500

501 - 1000

1001 - 3000

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* 5. Has the system improved or are you duplicating, patching and have extra processes to manage your banking needs and expactancies

Some improvement

No Improvement

It is much better and easy to use, run statements and get answers to my queries

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* 6. HAS the communication on changes and processes from BSP Head Office improved tp a level where you are confident again?

Still Non existent

Some improvement -but a long way to go

Average

Better now

Better than expected

Still Non existent

Some improvement -but a long way to go

Average

Better now

Better than expected

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* 7. Are you still having problems paying Salaries and Wages in the past three months?

Yes - I am not confident of KundePei

No - My pay cycles release seamlessly now

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* 8. Rate the Statement process in this new platform

Very difficult to access

Still Poor

Just OK

Good

As good as it used to be

Very difficult to access

Still Poor

Just OK

Good

As good as it used to be

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* 9. Are you still experiencing delays of up to 48 hours before Statement availabilty?

Yes - Generally statements take too long to produce still

No - I am totall saistfied with the Statements now

Comments

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* 10. What issues are you having with Statements - more than one response if required.

It is not always functioning when I request one ?

Some of my past Statements do not produce when I run the process?

The format is not easy to read and not like the previous format - needs simplification and return to orrignal format

I have no issues or concerns with Statements now

I experience situations where transations appear on a .csv file but not on the Bank produced statment

Other (please specify)

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* 11. Are you STILL experiencing funds transfers that get 'lost' or go missing when you are paying a supplier or customer

Yes - I still have issues

No - appears to be addressed satisfactorily now

Comments

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* 12. Are you STILL experiencing funds transfers that get 'lost'or go missing when a Customer pays YOU?

Yes - and I have reported it

No - My issues have been addressed

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* 13. How long is it taking to get a resolution on your concerns that you raise? (more than one response if required)

I register the concern, then wait and wait and I have to follow up

Often days for a pressing issue to be resolved

I can wait for weeks

I have instances when I have been waiting for over a month for an answer

My issues are responded to immediately - every time

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* 14. Is the two or three tier authorisation functioning with integrity NOW or are you STILL experiencing funds released at the maker stage and not by the approver?

Yes

Not applicable

Comments

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* 15. Are you STILL experiencing difficulty is reconciling Cheque payments on your Statements?

Yes

If YES - please anwer the next two questions

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* 16. If you are paid by cheque - can you confirm the identity of the payer on the Statement ?

Yes

Comments

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* 17. Have you had cheques bounce where funds have been available, and you have to pay a dishonour fee in the past week ?

Yes

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* 18. Are you STILL experiencing long delays in payment release of funds?

Yes

Comments

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* 19. Can you find past transactions in a search field ?

Yes

Is this function important to you ? If yes - WHY ?

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* 20. If you do International transfers or recieve payments are you atill having delays or issues?

Yes

Comments

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* 21. Are you STILL evidencing incorrect fees being charged? eg - Loan service fees

Yes

If YES - has this been addressed completely

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* 22. Has your confidence in the system been restored? To what level?

It is still causing duplication of work, loss of financial knowledge and lack of confidence

It has improved a little - but too many issues still

It has improved considerably - but taking too long to get answers

It is a lot better - but not fully restored

All of my issues are resolved and it as good as it was prior to 10th April.

It is still causing duplication of work, loss of financial knowledge and lack of confidence

It has improved a little - but too many issues still

It has improved considerably - but taking too long to get answers

It is a lot better - but not fully restored

All of my issues are resolved and it as good as it was prior to 10th April.

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* 23. What are the major concerns you have with the new system NOW - has there been improvement in the past week?

I am still concerned about the Loss of knowledge and confidence in my accounts and banking

Too long to get answers for my concerns

Poor communication from BSP Head Office STILL - Changes being made for some businesses but knowledge not being shared

Concern about missing funds that take too long to recover

Worried about being hacked - still

Excessive amount of time, energy and added work to do simple banking and reconcilation

I have NO issues with this new system - NOW

Progress of the BSP Banking Portal - 161123

SNAPSHOT OF SATISFACTION with BSP BANKING PORTAL

Question Title

* 1. Did you complete the first, second and or third Survey ?

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* 2. How long have you banked with BSP?

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* 3. Do you have accounts with other banks?

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* 4. How many staff do you have?

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* 5. Has the system improved or are you duplicating, patching and have extra processes to manage your banking needs and expactancies

Question Title

* 6. HAS the communication on changes and processes from BSP Head Office improved tp a level where you are confident again?

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* 7. Are you still having problems paying Salaries and Wages in the past three months?

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* 8. Rate the Statement process in this new platform

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* 9. Are you still experiencing delays of up to 48 hours before Statement availabilty?

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* 10. What issues are you having with Statements - more than one response if required.

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* 11. Are you STILL experiencing funds transfers that get 'lost' or go missing when you are paying a supplier or customer

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* 12. Are you STILL experiencing funds transfers that get 'lost'or go missing when a Customer pays YOU?

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* 13. How long is it taking to get a resolution on your concerns that you raise? (more than one response if required)

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* 14. Is the two or three tier authorisation functioning with integrity NOW or are you STILL experiencing funds released at the maker stage and not by the approver?

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* 15. Are you STILL experiencing difficulty is reconciling Cheque payments on your Statements?

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* 16. If you are paid by cheque - can you confirm the identity of the payer on the Statement ?

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* 17. Have you had cheques bounce where funds have been available, and you have to pay a dishonour fee in the past week ?

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* 18. Are you STILL experiencing long delays in payment release of funds?

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* 19. Can you find past transactions in a search field ?

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* 20. If you do International transfers or recieve payments are you atill having delays or issues?

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* 21. Are you STILL evidencing incorrect fees being charged? eg - Loan service fees

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* 22. Has your confidence in the system been restored? To what level?

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* 23. What are the major concerns you have with the new system NOW - has there been improvement in the past week?

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* 24. What is you single biggest concern about BSP FlexCube integration and what effect is having on your business CURRENTLY?

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* 25. Do you have any other comments, suggestions or concerns regading the new BSP Banking Portal?