Planning Unit - Customer Satisfaction Survey

Introduction

We value your feedback!

The Planning Unit is dedicated to continually improving our service and your feedback helps us improve.

The survey is anonymous (unless you want to include your contact details) and takes less than 1 minute to complete.

If you have received a hard copy of this survey, you can either complete the hard copy and send back to Timaru District Council using the prepaid envelope provided, or complete the survey online at www.timaru.govt.nz/planning-survey.

Question Title

* 1. What service did you use?

Duty Planner

Resource consent (landuse, subdivision & change of conditions)

Enforcement

Survey Plan Approval (s223 RMA)

Subdivision Conditions Approval (S224[c] RMA)

Outline Plan

Notice of Requirement

Existing Use Right Certificate

Certificate of Compliance

Private Plan Change

Property Number

Other

Specify other service used below

Question Title

* 2. Please rate the customer service of the staff you dealt with?

Very good

Good

Average

Bad

Very bad

Question Title

* 3. Please list any ways in which you think staff could improve their customer service?

Question Title

* 4. Please rate your satisfaction with the information and education you have received?

Very good

Good

Average

Bad

Very bad

Question Title

* 5. Please list any ways we could improve our written material?

Question Title

* 6. Please rate the timeliness of our service ?

Very Good

Good

Average

Bad

Very Bad

Question Title

* 7. Please rate your overall satisfaction with the service you received?

Very Good

Good

Average

Bad

Very Bad

Question Title

* 8. Please provide any comments (not already provided) on how our service could be improved?

Question Title

* 9. If you would like the District Planning Manager to ring you to discuss your experience with the Planning Unit, please provide your contact details below.

Name

Phone Number

E-mail Address

Council Application Reference Number