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* 1. Advocate

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* 2. Case Type

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* 3. Were you able to reach the Legal Aid Society without a lengthy hold on the telephone?

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* 4. Please rate the following...

  Very Satisfied Satisfied Dissatisfied
Are you satisfied with how the intake person explained to you the process of accepting cases and what would happen to your request?
How satisfied are you with the person who provided legal assistance?
Are you satisfied with how the progress of your case was explained to you?

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* 5. Were your choices explained clearly and were you given enough information to make decisions in your case?

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* 6. Did the use of this service improve your ability to provide care to your care receiver/ grandchild?

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* 7. Are you satisfied with the attorney/paralegal's courtesy and professionalism?

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* 8. Are you satisfied with the outcome of your case?

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* 9. Do you feel you were treated with dignity and respect by the staff?

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* 10. If you had another legal problem, would you call Legal Aid Society again?

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* 11. Do you have any suggestions for improving the services of the legal aid program?

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