KTGL technical services customer satisfaction survey Please help us improve our service to you by answering the following 10 questions Question Title * 1. Your full name Question Title * 2. Did you contact support via email, telephone, or the support portal? Email Telephone Support Portal Question Title * 3. How well did the technical service representative listen to you? Poor Listener Below Average Average Above Average Great Listener Question Title * 4. How courteous was the technical service representative? Rude Below Average Average Above Average Very Courteous Question Title * 5. Did the technician keep you up to date on the progress of your issue? Yes No Could have been better Question Title * 6. How would you rate the technical service representatives knowledge of the issue? Not Knowledgeable Below Average Average Above Average Very Knowledgeable Question Title * 7. How clear was the information provided to you by our technical service representative? Not Clear Below Average Average Above Average Very Clear Question Title * 8. How many times did you contact technical support before your problem was resolved? Once Twice Three Times More than Three Times Question Title * 9. Was the representative who answered your call able to solve your problem, or did it need to be escalated? Solved by First Technician Escalated Question Title * 10. Overall, how satisfied are you with the customer care and technical support you received? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Question Title * 11. (Optional) Additional Comments or Feedback Done