COVID Customer Feedback

Thank you so much for taking the time to complete this survey. We would love to better understand why you've made certain purchasing decisions and very much appreciate your thoughtfulness and transparency!

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* 1. In which state do you currently reside?

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* 2. What is your annual household income (before taxes)?

<$50,000

$50-75,000

$75,000-100,000

$100,000-$150,000

$150,000-$200,000

>$200,000

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* 3. Do you have children/dependents under the age of 18 living in your household?

Yes

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* 4. How did you first find out about Everlywell’s COVID-19 test?

Family recommended

Physician recommended

Social media (i.e., Instagram, Facebook)

My employer

Email (i.e., received an email about the test from Everlywell)

News (i.e., TV, or journal publication like the New York Times)

Friend recommended

Google/Bing

My school

Other (please specify)

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* 5. How did you receive your Everlywell COVID-19 Test Home Collection Kit?

I was provided the kit from a clinic/hospital/doctor's office

I was provided the kit from my employer

I was provided the kit from friend or family

I was provided the kit from my school/university

I purchased it for myself on everlywell.com

I was provided the kit through my health insurance plan/company

Other (please specify)

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* 6. What was the primary reason you took your Everlywell COVID-19 Test Home Collection Kit?

Cost compared to other options

Recommended to me by a medical professional

Didn’t know about / have access to other testing options

Required by employer / work-related requirement

Recommended to me a family member or friend

Familiarity with or trust of Everlywell for testing needs overall

Convenience of testing at-home

Privacy of testing at-home

Turnaround time for digital results

Safety of testing at-home / avoiding COVID-19 exposure

Required to take a test before traveling

Other (please specify)

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* 7. When you purchased your Everlywell COVID-19 Test Home Collection Kit were you planning to purchase for someone else at the same time?

Yes, my spouse

Yes, my child/dependent(s)

Yes, my parents

Yes, my friends

No, I only wanted to purchase the test for myself

No, I did not purchase the test (i.e., I received it from my employer, school, clinic, etc.)